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Job Overview

Participates in analytical, experimental, investigative and other fact-finding work in support of technology product | Responsibilities are within the Technology Product Development Support Function as a generalist or in a combination of Disciplines

Skill Requirements: 

• 3-7 years of experience in IIS, Windows server and SQL/Oracle based application support
• Experience in production support of application runs on Windows and databases Oracle, MS SQL server
• Able to write SQL, and well understanding of Pl/SQL codes.
• Manage various .net applications and websites.
• Performance monitoring of Webserver – IIS
• Have provided technical support (L3)
• Perform scheduled maintenance and support release deployment activities on production servers (Windows) after hours
• Should have very good experience in troubleshooting, independently analyze, solve, and correct issues in real time, providing problem resolution end-to-end.
• Good understanding on traditional SDLC
• ITIL certification is preferred
• Coordination experience with application vendors for L3/L4 support
• Refine and automate regular processes, track issues, and document changes
• Experience of 24x7 support for critical production systems.
• Have used ITSM tool to manage support process
• Ability to organize and plan work independently
• Work with customers and project management teams to identify key project milestones and implementation timelines
• Work with customers and project management teams to gather requirements and translate them into technical specifications
• Day to day management of the ticketing queue for clients ensuring completion in line with client needs/expectations
• Participate in QA, UAT & production launch support related to various customer engagements
• Collaborate with product development team to help support platform functionality
• Working knowledge of support processes and working in support environment
• Expected to drive resolution to remediate both routine and non-routine problems and hold resources accountable to provide permanent

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com