Marvin Grosch is highlighting his role as a Client Services Representative at IQVIA, including his day-to-day responsibilities, skills for success and why he thinks you should join the team.

Working in Client Services at IQVIA means connecting the right dots and uncovering new ways to meet our life sciences customers’ changing needs. From day-to-day business interactions to keeping a pulse on industry insights, here you are ensuring customers are well-positioned to maximize the value of their medications and medical devices.

Marvin Grosch, Client Services Representative, is sharing his path to IQVIA, his role as a Client Services Representative and advice for those interested in working in this space at IQVIA.

Tell us a bit about yourself

I have a bachelor’s degree in medical management and a master’s in public health. I live outside Frankfurt, Germany, where I like the peace and greenery, but also the proximity to the city. In my free time, I enjoy going to the gym and spending time outside with my dog.

WHAT IS YOUR ROLE AT IQVIA?

Since June 2023, I have been working as a Client Services Representative, also known as a Business Insights Analyst, on IQVIA’s Consumer Health team. Our team supports pharmaceutical customers with sales data, tracking solutions and market analysis for the non-prescription medicines and medical devices they sell to pharmacies across Germany. I work to set up their databases, specialized studies, and am available to answer data and database functionality questions.

DESCRIBE YOUR PATH TO IQVIA

During my studies, I gained knowledge of both the healthcare and pharmaceutical industries, and became intrigued by the innovativeness and financial investment required to make improvements to patient health. When I stumbled upon IQVIA, enthusiastically clicking through the career site, I was amazed at the breadth of jobs available. I landed an “Innovation and Information Offerings Working Student” opportunity in June 2022 which offered professional experience while I continued my university studies.

In the role, I updated product presentations, performed research for new launches and kept up to date on legislation changes. The role taught me a lot about pharmaceutical sector, industry trends and IQVIA's many offerings and databases – the perfect introduction to the company and industry.

When the position ended, it was clear I wanted to stay at IQVIA. Through conversations with leadership, human resources and my peers, I identified internal opportunities and ultimately, landed the Client Services Representative - Consumer Health role.

KEY SKILLS FOR CLIENT SERVICES

When working in Client Services at IQVIA, I think you should have the following skills and qualities:

• Customer Focus: We put our customers at the center of what we do so you should enjoy communicating with them and having fun presenting results.
• Analytical skills: You should have an affinity for numbers and enjoy working with large data sets.
• Pharmaceutical industry knowledge: You should be enthusiastic about the pharmaceutical industry and medical products and enjoy learning new things to support these areas.
• Team player: Customer inquiries are often complex. Being a team player enables us to lean on one another and exchange key knowledge and diverse skills here.

WHY JOIN IQVIA’S CLIENT SERVICE TEAM?

Client Services is a diverse team with colleagues from different backgrounds. For me, I enjoy the team spirit and sense of belonging I feel at IQVIA. Additionally, IQVIA's range of services is gigantic. While it can be difficult to keep track of everything we do, I see this as an incredible opportunity, both within my current team and beyond. Here, you’ll find growth and development is not only encouraged, but promoted by management.

My advice is to network with people on the team and ask lots of questions. IQVIANs are always happy help!

Interested in pursuing a Client Services career at IQVIA? Search jobs here.