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Our consulting experts at IQVIA share key advice on becoming a trusted consultant, guiding you through essential skills you’ll need to succeed.
Are you ready to make a meaningful impact in healthcare? At IQVIA, our consultants are more than just problem solvers; they are trusted advisors who guide clients through the complexities of the life sciences sector. Here are four key skills to hone if you would like to become a trusted consultant at IQVIA.
Effective communication is key to building trust with clients. At IQVIA, you’ll learn to get straight to the point and ensure your message is clear and impactful. By understanding your client’s perspective, you’ll create more effective business discussions and stronger relationships.
“For example, when a client asks me about Salesforce benchmarking, I now explore how this information fits within their larger strategy, what other information they have considered, and how they would use the insights we provide. This approach allows me to offer more holistic solutions and identify potential opportunities for other IQVIA functions,” said Lelin Zhang, associate principal, Consulting.
IQVIA invests in your growth, providing training and development opportunities to deepen your expertise. This commitment to intellectual rigor helps you become a thought leader in your field, earning the trust of clients.
“Having a holistic knowledge of the industry allows me to propose long-term solutions that meet our clients’ needs, rather than pushing for immediate project sales. I analyze IQVIA data to gain insights into clients’ portfolios, helping me understand their situations and potential challenges,” said Zhang.
Conflicts are inevitable, but at IQVIA, you’ll learn to see them as opportunities for growth. By mastering conflict resolution, you’ll build stronger relationships and demonstrate your accountability and transparency.
“It’s important to actively listen and show that you’re really listening. This means not just hearing the words, but also understanding where the other person is coming from and acknowledging their concerns,” said Jisu Kim, manager, Consulting.
Sometimes, the advice you need to give your client is not what they want to hear. Handling sensitive topics with empathy and professionalism is crucial. At IQVIA, you’ll develop the emotional intelligence needed to navigate complex human dynamics successfully.
“When dealing with sensitive issues, empathy is key. I put myself in the other person’s shoes, considering how I would want to be treated in the same situation,” said Zhang.
“As consultants, it’s important that we frame our words correctly and keep the conversation positive and solution focused. Laying out the facts of the situation and explaining the full context behind them often helps in aligning everyone’s understanding,” said Kim.
If you recognize yourself in these traits and are excited by the prospect of making a real difference in healthcare, consider joining IQVIA. Here, you’ll not only grow as a professional but also make a meaningful impact on the life sciences sector.
Learn more and apply today to embark on a career journey that's as fulfilling as it is challenging.
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We understand life’s complexities so no matter the role, we strive to find the balance of work flexibility so you can succeed both professionally and personally.