Curious what’s it like to be a client services representative at IQVIA? Micaela Bazan gives the inside scoop on her role, key skills for success and why she thinks you should join the team.

Working in Client Services at IQVIA is all about connecting the right dots and uncovering new ways to meet our life sciences customers’ changing needs. This is a team that drives innovation through the power of connection, partnering with customers to deliver tailored solutions that maximize the value of IQVIA’s data and technology. From consulting to project management, Client Services helps customers solve complex challenges, optimize strategies and achieve success.

Does this sound like a role you could thrive in? Read what Client Services Representative Micaela Bazan loves about the job and her advice for those interested in joining this team at IQVIA.

Describe your current role at IQVIA.

As a Client Services representative at IQVIA, my focus is on supporting IQVIA’s clinical trial investigator payment operations. I manage a portfolio of studies in the Americas, which involves leading study calls with project teams, reviewing invoices and handling payment approvals and related inquiries.

Can you share some highlights on your career journey that helped shape your career at IQVIA?

I have always been a problem-solver, so it is no surprise that I have gravitated toward client services roles my entire career. I realized I loved having a meaningful impact on my customers’ success, so as opportunities arose, I took on larger roles that allowed me to strengthen and grow my skills. I made it a point to keep growing outside of the workplace, too. For example, I studied audiovisual arts in school and still edit videos as a hobby to exercise my creative brain. Creativity is a must-have in my current role because the challenges we face are rarely straightforward. The ability to look at a situation from multiple perspectives and find the best solution is important in any Client Services role at IQVIA.

What motivated you to join the clinical research industry?

Clinical research is one of the few industries that allows employees to have a significant impact on healthcare with the potential to improve patient health on a global scale. This motivation continues to fuel my passion for the clinical research industry.

What do you enjoy most about your role within Client Services at IQVIA?

I love supporting people and connecting with coworkers from around the globe. Being part of a collaborative team is energizing, and the mutual support we share keeps me motivated.

How would you describe the culture at IQVIA?

At IQVIA, the culture is diverse and inclusive. We are a network of thousands of unique individuals from around the globe. It does not matter where you are from, what you believe in, or what your personal interests are—at IQVIA, you will be valued for who you are and what you can help us achieve together. We also support one another’s growth, both professionally and personally.

How is the work-life balance at IQVIA?

Maintaining a healthy work-life balance at IQVIA has been very achievable. The opportunity to work from home has significantly improved my personal and professional life balance, saving commuting time and allowing for flexibility I would otherwise not have. As a result, I have more opportunities in my day to do other things I enjoy, which keeps me grounded and in a better headspace for work. IQVIA also has a fantastic well-being program that includes activities like mindfulness sessions and well-being conferences, and these have been helpful resources for our team.

How does IQVIA support you in achieving your career goals?

IQVIA offers numerous career growth opportunities for those committed to continuous development. As IQVIANs, we have access to LinkedIn Learning, which provides a wealth of courses to enhance our skills and abilities. These resources can make a meaningful difference. For instance, I started as an associate client services lead and, thanks to the career development tools provided, I was promoted to a full client services lead role—a goal I had set for myself.

Based on your experience, what advice would you give to potential candidates considering a career at IQVIA?

If you are considering a career at IQVIA, my best advice is to learn all you can about the roles that interest you and start developing the skills you will need now so you are prepared when the right opportunity arises. IQVIA is always looking for dynamic thinkers, and we celebrate a growth mindset. If this sounds like you, come join us. A great journey awaits you at IQVIA!

Are you ready to find your next role at IQVIA? Apply now.