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Job Overview
Serves as the primary support liaison between the client (both internal and external) and the ACOE for part of a large or mid-sized market or an assigned group. As an expert, maintains post-sale contact with clients, ensuring they obtain maximum value from products and services in order to facilitate a positive and productive long-term relationship.

Essential Functions

• Ensures fulfillment of contract specifications or possibly ad-hoc requests of the customers to build client satisfaction.
• Builds, establishes and maintains effective business relationships with clients to proactively support their needs as their day-to-day contact.
• Partners with clients to derive optimum value from IQVIA products and services by explaining and expanding the usage of current IQVIA deliverables and identifying revenue opportunities within existing clients.
• Monitors performance against existing service agreements and ensures client’s obligations are met.
• Researches, analyzes and responds to client inquiries that may be very complex and non-routine.
• Conducts product/services and process training for clients and other employees.
• Conducts service meetings at client sites. May partner with the account manager to identify client business issues and provide solutions.
• May represent IQVIA on external client projects.

Qualifications

• Bachelor's Degree  Pref
• Five (5) years of related work experience Req
• One (1) to Two (2) years experience as an IQVIA Client Service Representative Req
• Expert knowledge of the concepts, practices and procedures of the client service representative field Req
• Expert knowledge of IQVIA products Req
• Pharmaceutical experience Req
• Meeting facilitation, presentation and training experience Pref
• Proficiency in PC applications, such as Excel
• Ability to: communicate effectively with various levels in the organization (written and oral) and to manipulate large transactional databases
• Good business acumen
• Demonstrated problem solving, analytical and expert customer service skills
• Demonstrated ability to develop and maintain relationships in a diverse business environment and to understand complex concepts and processes quickly
• Accredited in multiple business lines of Company service certification program

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com

We are committed to providing equal employment opportunities for all, including veterans and candidates with disabilities. https://jobs.iqvia.com/eoe

IQVIA’s ability to operate and provide certain services to customers and partners necessitates IQVIA and its employees meet specific requirements regarding COVID-19 vaccination status.https://jobs.iqvia.com/covid-19-vaccine-status

The potential base pay range for this role, when annualized, is $82,200.00 - $137,000.00. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.