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Junior Support Analyst (Italian speaking)

Electronic Data Capture, R&D Solutions

Portugal, Homebased

We are looking for a Junior Support Analyst who is fluent in Italian, to provide first line supporton workstations or for applications in our Electronic Data Capture team. Our team is supporting current and new clients across Europe and North America. This position will also support new projects for technical support of portal usage users.

Essential Functions

• Processes and provides first line support for technical assistance and resources from internal and/or external customers.
• Communicates with end users to clarify and define requirements.
• Resolves various routine problems and escalates the more complex issues to the appropriate support area for resolution.
• Maintains call information in database using commercial software.
• May work with monthly charge back reports.
• May schedule configuration and installation of PC workstation hardware and software.

Qualifications

• Degree in Computer Science or equivalent, or equivalent technical experience.
• One (1) year related experience or training or equivalent combination of education and experience.
• Familiarity with mainframe, distributed, PC, LAN, or telecommunications equipment and related components to understand client's technical needs, or may have experience in customer service role.
• Ability to carry out some analysis and information gathering to resolve problems on routine matters.

Mandatory skills

• Native speaker in Italian or Fluent.
• English - Professional proficiency.
• Windows Operating System.
• Microsoft Office.

Mandatory Competence

• Strong Communication Skills.
• Customer service experience.
• Problem solving skills.
• Ability to think logically.
• Ability to work under pressure.
• Team player.
• Ability to learn quickly.
• Empathy.
• Thorough.
• Methodical.

Why Join?

Those who join us become part of a recognized global leader still willing to challenge the status quo to improve patient care. You will have access to the most cutting-edge technology, the largest data sets, the best analytics tools and, in our opinion, some of the finest minds in the Healthcare industry.

You can drive your career at IQVIA and choose the path that best defines your development and success. With exposure across diverse geographies, capabilities, and vast therapeutic and information and technology areas, you can seek opportunities to change and grow without boundaries.

We know that meaningful results require not only the right approach but also the right people. Regardless of your role, we invite you to reimagine healthcare with us. You will have the opportunity to play an important part in helping our clients drive healthcare forward and ultimately improve human health outcomes.

It's an exciting time to join and reimagine what's possible in healthcare.

IQVIA is a strong advocate of diversity and inclusion in the workplace. We believe that a work environment that embraces diversity will give us a competitive advantage in the global marketplace and enhance our success. We believe that an inclusive and respectful workplace culture fosters a sense of belonging among our employees, builds a stronger team, and allows individual employees the opportunity to maximize their personal potential.

IQVIA is a leading global provider of advanced analytics, technology solutions and clinical research services to the life sciences industry. We believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. Learn more at https://jobs.iqvia.com