Client service:
• Leads, builds and maintains excellent relationships with clients and provides them ongoing consultation and counsel on a peer-to-peer basis.
• Develops strong and effective scientific, creative and commercial strategies and programmes in service of client objectives. Always regards the client’s challenges as unique, never generic, and a shared journey between them and Arc Bio Communications.
• Develops robust and relevant solutions which are always rigorous and evidence-based.
• Has a keen focus on producing client-ready work of the highest standard, in an efficient and timely manner.
• Builds enduring and successful relationships with colleagues, clients and suppliers.
• Maintains high level of professionalism and competence in all client communications.
• Develops high quality business proposals for both new and existing clients.
• Works consistently to grow existing accounts organically through high quality work and ongoing discussions with clients.
• Networks consistently outside of Arc Bio, attending industry events and meetings bringing in new business leads and generally representing Arc Bio.
• Generates and drives new business opportunities for both existing and new clients.

Project Management:
• Demonstrates system, process, time management development and accurate project planning.
• Produces accurate cost estimates and controls budgets efficiently and carefully whilst keeping clients and team fully informed of eventual or possible overspends.
• Ensures finances and budgets are managed in line with agency procedures and that expenditures are explained and justified to the client before sign-off is obtained.
• Establishes the importance of regulatory and compliance measures and minimises risk.
• Sets the highest standards with respect to quality, original, strong strategic thinking and detail accuracy at all times.
• Is able to use all in-house software and platforms competently.

Leadership:
• Effectively delegates and prioritises for project teams, providing direction to ensure delivery whilst providing ownership.
• Demonstrates ability to develop others and provide direction and feedback tailored to the skill level of team members.
• Embraces and actions team and peer feedback as a driver for change.
• Generates buy-in, listens openly to colleagues, recognises contributions and ensures consistency of own and team decisions.
• Takes accountability for their team and outcomes, encouraging their team to do the same, inspires and fosters team commitment.
• Drives communication between teams and the client.
• Supports, encourages and challenges colleagues in a constructive and supportive way.
Communication and impact:
• Presents with confidence and conviction to clients at all times.
• Demonstrates the ability to influence, negotiate and overcome objections from senior stakeholders.
• Effectively adapts communication style to suit different audiences and to gain buy in.
• Demonstrates ability to develop others and provide direction and feedback tailored to skill level of team members.
• Skilled at giving upward feedback to internal and external stakeholders

Technical ability and skills (ABC team members should be ready to communicate on these with both knowledge and authority-strong command of at least three of these is required at the Senior Consultant level)