Technical Learning Solution Manager (R1122374) in , China at IQVIA™

Date Posted: 3/9/2020

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    , China
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    3/9/2020
  • Job ID:
    R1122374

Job Description

IQVIA™ is the leading human data science company focused on helping healthcare clients find unparalleled insights and better solutions for patients. Formed through the merger of IMS Health and Quintiles, IQVIA offers a broad range of solutions that harness the power of healthcare data, domain expertise, transformative technology, and advanced analytics to drive healthcare forward.

Join us on our exciting journey!

IQVIA™ is The Human Data Science Company™, focused on using data and science to help healthcare clients find better solutions for their patients. Formed through the merger of IMS Health and Quintiles, IQVIA offers a broad range of solutions that harness advances in healthcare information, technology, analytics and human ingenuity to drive healthcare forward.

Technical Learning Solution Manager, Shanghai

OCE Solution Introduction:

IQVIA Orchestrated Customer Engagement (OCE) is a solution that connects sales, marketing, medical and other functions to help life sciences companies transform to a new orchestrated commercial model.

It supports customer-facing roles such as sales representatives, MSLs and KAMs with functionality that goes far beyond traditional CRM and marketing automation.  OCE provides unmatched mobile access, advanced intelligence and digital marketing capabilities that enable brand marketers to run sophisticated multi-channel campaigns and the field to trigger compliant non-personal touchpoints.

What to expect:

Training Instruction consists of delivering all live (Instructor Led Training, Virtual Training) training courses to audiences primarily in Asia/Pacific using the course materials developed by our Instructional Design team.  Since this is the first position we are staffing in Asia/Pac, this individual will also play a leadership role in engaging with other IQVIA teams and people in the region.

A typical day may involve:

  • Deliver an engaging learning experience (Instructor-Led classroom training sessions or Virtual trainings) to drive increased knowledge and stronger application of concepts across a audiences and product offerings, leveraging course content developed by Instructional Design.
  • Flex to secondary audiences and/or product offerings to address demand spikes (in conjunction with product launches, etc).
  • Ensure experience in classroom, virtual or field environments – from kick off to post session feedback -- is a highly effective environment to drive engagement.
  • Administer certification programs (in conjunction with training sessions, and any needed follow-ups) as prescribed by Curriculum & Instructional Design.
  • Assemble and provide recommendations for improvement based on post learning feedback to Curriculum & Instructional Design.
  • Work with Training Support Associate to ensure smooth flow of all logistics behind training events.
  • Travel up to 50% in region and internationally to satisfy global training demands.
  • Direct training revenue and indirectly product revenue is impacted by this role.
  • Meet with leaders from the RBU, IQVIA Partners, IQVIA customers, IQVIA implementation teams and others to proactively discuss and create plans for training delivery..

Our ideal candidate: Essential experience

  • Bachelor’s degree in Computer Science. MBA prefer. 
  • 5+ years of related experience in training instruction for technical solutions in Sales Force solutions.
  • Good communication skills & management experience

The team

OCE is built on best-in-class industry standard platforms such as Salesforce, Amazon, Box, Heroku and MuleSoft - fully integrated and purpose-built for the specific needs of life sciences.

OCE is part of an integrated commercial ecosystem that enables you to manage the end-to-end process of customer engagement. This is built on a foundation of rich data and insights and includes capabilities such as Master Data Management (MDM), Commercial Data Warehouse, Performance Management, Sales Operations tools, Content Management and Compliance. 

Why Join?

You can drive your career at IQVIA and choose the path that best defines your development and success. With exposure across diverse geographies, capabilities, and vast therapeutic and information and technology areas, you can seek opportunities to change and grow without boundaries.

We know that meaningful results require not only the right approach but also the right people. Regardless of your role, we invite you to reimagine healthcare with us. You will have the opportunity to play an important part in helping our clients drive healthcare forward and ultimately improve human health outcomes.

Whatever your career goals, we are here to ensure you get there!

We invite you to join IQVIA™.

IQVIA is a strong advocate of diversity and inclusion in the workplace. We believe that a work environment that embraces diversity will give us a competitive advantage in the global marketplace and enhance our success. We believe that an inclusive and respectful workplace culture fosters a sense of belonging among our employees, builds a stronger team, and allows individual employees the opportunity to maximize their personal potential.

Join Us

Making a positive impact on human health takes insight, curiosity, and intellectual courage. It takes brave minds, pushing the boundaries to transform healthcare. Regardless of your role, you will have the opportunity to play an important part in helping our clients drive healthcare forward and ultimately improve outcomes for patients.

Forge a career with greater purpose, make an impact, and never stop learning.



Job ID: R1122374