Supervisor - Tuesday to Saturday 9am to 5pm (R1115164) in Livingston, UK at IQVIA™

Date Posted: 2/28/2020

Job Snapshot

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Job Description

Q2 Solutions is a leading clinical trial laboratory services organization with end-to-end laboratory services and secure, enterprise-wide biospecimen and consent management solutions. With a relentless focus on quality and innovation, Q2 Solutions uses its global experience and scientific expertise to transform science and data into actionable medical insights that help customers improve human health.  A joint venture of IQVIA (formerly QuintilesIMS) and Quest Diagnostics, Q2 Solutions combines the best of each parent organization’s clinical trials laboratory services capabilities to fulfill its mission of treating each sample as if a life depends on it.


Supervise daily operations. Ensure study requirements and departmental procedures are followed. Guide staff activities in matters related to recruitment, development and other relevant personnel requirements.


  • In regions without an associate supervisor, the duties of that job will be the responsibility of the supervisor.
  • Ensure that the daily requirements of the department are met through coordination of activities.
  • Proactively plan for new equipment acquisitions and recommend such purchases to Manager.
  • Conduct staff meetings on a regular basis.
  • Identify, implement and communicate process improvements.
  • Coach staff on ways to improve performance in work processes.
  • Complete assigned incidents in a well-researched and timely manner.
  • Educate staff on trends uncovered as a result of incident investigations.
  • Focus on staff development to prepare staff to move forward in the organization.
  • Track absence management and job performance in the performance management system.
  • Recommend action if performance standards are not met.
  • Ensure adherence to appropriate Quality Control Systems and Procedures. Maintain SOPs to ensure all procedures are documented and required amendments to procedures are highlighted and progressed immediately. Oversee the timely completion of IIRs and FERs.
  • Maintain a high level of awareness of safety procedures/good housekeeping.
  • Ensure training of new personnel according to the time guidelines in the training plans and for cross-training/refresher training to ensure adequate staff coverage as required. Ensure maintenance of staff position descriptions, CVs and training records.
  • Host internal audits and ensure department readiness for audits, tours or visits.
  • Liaise with global colleagues to drive consistency of process.
  • Serve as primary point of contact in manager's absence.
  • Supervise staff in accordance with organization's policies and applicable regulations. Responsibilities include planning, assigning, and directing work; identification of resource requirements; progressing staff recruitment; appraising performance and guiding professional development; addressing employee relations issues and resolving problems.
  • Approve actions on human resource actions.
  • Interact with vendors as needed.

All responsibilities are essential job functions unless noted as nonessential (N).


  • Good working knowledge of relevant procedures
  • Strong oral and written communication skills
  • Strong organizational and problem-solving skills
  • Ability to effectively delegate work
  • Ability to effectively manage multiple tasks and projects, and direct team members
  • Ability to establish and maintain effective working relationships with co-workers, managers and clients


Bachelor's degree with related experience; or equivalent combination of education, training and experience


  • Extensive use of telephone and face-to-face communication requiring accurate perception of speech
  • Extensive use of keyboard requiring repetitive motion of fingers
  • Regular sitting for extended periods of time
  • Occasional travel

Job ID: R1115164