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Data Operations Manager (R1026945) in London, UK at IQVIA™

Date Posted: 12/12/2018

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    London, UK
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    12/12/2018
  • Job ID:
    R1026945

Job Description

Join us on our exciting journey! IQVIA™ is The Human Data Science Company™, focused on using data and science to help healthcare clients find better solutions for their patients. Formed through the merger of IMS Health and Quintiles, IQVIA offers a broad range of solutions that harness advances in healthcare information, technology, analytics and human ingenuity to drive healthcare forward.

Data Operations Manager

CODE Central Team

Location: Pentonville Road, London, United Kingdom

Join us on our exciting journey!

IQVIA™ is The Human Data Science Company™, focused on using data and science to help healthcare clients find better solutions for their patients. Formed through the merger of IMS Health and Quintiles, IQVIA offers a broad range of solutions that harness advances in healthcare information, technology, analytics and human ingenuity to drive healthcare forward.

Around the world healthcare stakeholders are working to improve real-world patient outcomes through treatment innovations, provision and access to healthcare. IQVIA provides the information, technology and service solutions they need to drive new insights and approaches. With a global team of 50,000, we harness insights, commercial and scientific depth, and executional expertise to empower clients to achieve some of their most important goals: improving clinical, scientific and commercial results, realising the full potential of innovations.

We are one of only a few organisations that integrate real-world evidence, health economics, outcomes research, consulting, and health intelligence tools at the national and international levels across the healthcare value chain.

The position we are recruiting for sits within IQVIA Real World Insights, which applies healthcare intelligence tools and Real World Insights expertise to deliver deep insights into the realities of healthcare delivery, patient populations, pathway design, the effectiveness of healthcare interventions and products, and value for money. 

European Data & Evidence Networks (EDEN)

It is our belief that availability and transparency of treatment data lead to improved patient care. As such, in collaboration with leading pharmaceuticals and in consultation with healthcare professionals, governments and patient groups, IQVIA is leading the development of pan-European information infrastructure platforms to collate comprehensive, up-to-date and validated data on how anti-cancer medicines are used in clinical practice. Working with healthcare data providers across Europe, the initiatives will enable the oncology community to keep pace with innovation and derive the greatest value from anti-cancer treatments.

Technology is at the very core of our success and the enabler of our ambition to help connect treatment innovation to patient benefits and ultimately broaden the opportunity for individual patients to receive the therapies that are appropriate for them..

Our initiatives are exciting start-up opportunities funded by IQVIA and its collaboration partners. We are currently a team of 100, quickly scaling up as we roll-out and build our European presence. For further information please take a look at the CODE initiative’s website:   www.code-cancer.com

The Role

We are recruiting a Data Operations Manager who will be a key member of the central technology team within EDEN tasked with developing optimised, efficient products for the processing of data, reports and insights.

The Data Operations Manager works with the Technology Planning Lead and Product Lead to ensure the effective onboarding of new hospital data into the ODN, and the efficient production of regular reporting to meet the needs of the healthcare providers. The Data Operations Manager shall have specific responsibility for the following three areas:

Quarantine phase of data onboarding from new healthcare sites Regular report production cycles for mature reporting offerings from the data warehouse Process improvement throughout the end to end data operations process

The Data Operations Manager will join an expert technical team, developing technical platforms that will allow the processing of data in the areas of medical, pharmaceutical and life sciences. As such, a strong understanding of related security considerations and practices is required.

Principal Accountabilities

System Integration Testing & Problem Resolution

  • Work closely with country & central tech team on SIT for sites where data must be validated in a production environment
  • Understand system integration testing dependencies & vendor integration interfaces
  • Understand the technical capability, data flow and the reporting scope
  • Develop SQL queries to analyse the data to identify and handle exceptions
  • Work closely with cross functional teams, e.g. data architect, product, the country team, to analyse and solve identified problems in production environment

Quarantine Phase - Data Onboarding Management from First Transmission to BAU

  • Introduction of data from new sites into reporting framework.
  • Responsibility for Quarantine process after first data transmission
  • Managing first 3 months prep from data quarantine to first reports
  • Developing custom analytics (with analyst team) to explore new site data
  • Working with country teams to resolve issues identified & HCO action required
  • Production & analysis of completion / conformance data for site
  • Ensuring metrics & KPIs for site are met so that data can leave quarantine
  • Contributing to BAU sign off approval process

Regular Report Production

  • Close supervision of first 2-3 BAU cycles before operational maturity
  • Work with Production Manager to co-ordinate regular reports production schedule to ensure timely distribution of committed outputs
  • Identify defects that need development effort upstream of production environment
  • Work with technology planning to agree change requests and develop product backlog stories and epics to ensure minimal negative impact to report production process

Process Improvement / Quality control of Reporting Lifecycle

  • Oversee production of quality verification reporting
  • Mapping and alignment with ODN standards
  • Completeness and conformance validation process
  • KPI and metrics monitoring, validation and control
  • Monitor data quality changes over time
  • Identify production inefficiencies & recommend process improvements
  • Work with planning / architecture & product team to develop and implement whole data lifecycle process improvements

Experience, Skills and Qualifications

  • Operational process management
  • Extensive process improvement / practical implementation experience
  • Production ‘factory’ model planning
  • Able to run multiple projects simultaneously
  • Data analytics background
  • Coordinate cross-functional teams to meet a common timeline
  • Good time management and organisational skills
  • Attention to detail and ability to deliver high quality work within timeline
  • The desire to learn and commitment to a rapid development curve
  • Be a self-starter who thrives in a client-focused, international team environment
  • Proven analytical, interpretative and problem-solving skills
  • Technical sql / Linux / Tableau / analytics tool experience
  • Healthcare / Oncology domain knowledge is preferred

Location

The role is based in the London office

Salary

Competitive and commensurate with the scope of the role

We know that meaningful results require not only the right approach but also the right people. Regardless of your role, we invite you to reimagine healthcare with us. You will have the opportunity to play an important part in helping our clients drive healthcare forward and

Whatever your career goals, we are here to ensure you get there!

We invite you to join IQVIA™.

We know that meaningful results require not only the right approach but also the right people. Regardless of your role, we invite you to reimagine healthcare with us. You will have the opportunity to play an important part in helping our clients drive healthcare forward and ultimately improve human health outcomes. Whatever your career goals, we are here to ensure you get there! We invite you to join IQVIA™



Job ID: R1026945