Assoc Dir, Performance and Affiliate Networks (R1067078) in Durham, NC at IQVIA™

Date Posted: 5/29/2019

Job Snapshot

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  • Location:
    Durham, NC
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Job Description

IQVIA™ is the leading human data science company focused on helping healthcare clients find unparalleled insights and better solutions for patients. Formed through the merger of IMS Health and Quintiles, IQVIA offers a broad range of solutions that harness the power of healthcare data, domain expertise, transformative technology, and advanced analytics to drive healthcare forward.

AD, Performance and Affiliate Networks

•       Develop global infrastructure, process and team to identify, onboard and manage external marketing and lead generation partnerships

•       Create tailored partnership approach to optimize process and approach for partner types, sizes and specialties

•       Establish partner strategies, manage vendor relationships, and negotiate lead pricing by study based on acquisition costs and goals.

•       Manages vendor onboarding pipeline and process and ensures all legal and vendor onboarding requirements are streamlined and turnkey

•       Develop operational process to execute performance partner marketing campaigns including creative development and approvals, material distribution, response and lead tracking and partner payment process

•       Manage partner performance to achieve patient recruitment acquisition goals by study, country, geography

•       Identify technology platforms (e.g. affiliate platforms) that will automate and streamline partner management, obtain approval and budget for implementation.

•       Work with cross functional teams to manage implementation.

•       Evaluate partner marketing campaigns metrics against expected/forecasted results, measure channel effectiveness and ROI. Continually optimize and update plans.

•       Manages day to day relationships with partners and optimization of campaigns and studies

•       Develops processes to ensure streamlined and timely execution of campaigns.


•       Minimum 10 years working in consumer focused lead generation and affiliate marketing

•       Highly effective in performance partner price negotiation

•       Strong understanding of affiliate network market, vendors, technology and process

•       Experience of ensuring lead quality and performance

•       International/global experience of building similar networks

Lead a team of patient recruitment professionals focused on improving overall patient recruitment and retention effectiveness for Quintiles’ customers. Develop plans to ensure the allocation of human, material, system and fiscal resources for the assigned area of accountability. Assist in determining department’s strategic goals and objectives along with other departmental leaders and SPN leadership, ensuring alignment with senior management priorities. Lead strategic initiatives and work with leadership across disciplines to develop implementation plans. May be responsible for some or all of the following activities at any one time.

 Work collaboratively with internal teams to develop, operationalize, and implement best-in-class strategies for customers to meet recruitment goals or increase productivity at lower-performing sites
 May lead development of new solutions for recruitment and retention for use by other project teams
 Provide senior oversight across programs with internal and client teams
 Contribute to Site & Patient Network strategies
 Support health and clinical trial literacy events/initiatives including presenting at industry conferences
 Manage staff in accordance with organization’s policies and applicable regulations. Responsibilities may include planning, assigning, and directing work; appraising performance and guiding professional development; rewarding and disciplining employees; addressing employee relations issues and resolving problems
 Approve actions on human resources matters
 Provide operational leadership oversight for the resourcing process, including hiring, on-boarding and training standards and evaluating existing and future resource alternatives
 Evaluate workload, quality and budget metrics through regular review and reporting of findings
 Lead collaboration with SPN Advocacy team to build patient recruitment and retention offerings with Advocacy and Patient Support Organizations and integration of PAG services into patient recruitment and retention strategies and programs
 Ensure quality and regulatory appropriateness and acceptance of all offerings and programs
 Coach and mentor employees as they develop in their role
 Participate and/or co-lead departmental quality or process improvement initiatives
 May act as a client and/or internal liaison for Site & Patient Networks function

 Knowledge of the drug development processes and in depth knowledge of Site & Patient Networks processes and practices
 Knowledge and ability to apply GCP/ICH and applicable regulatory guidelines
 Proficient ability to analyze metrics and information; ensuring activities and strategies are data driven
 Knowledge of clinical research financial parameters and project financial tracking and accounting methods
 Strong interpersonal skills and ability to establish and maintain effective working relationships with coworkers, managers and clients
 Computer skills including proficiency in use of Microsoft Word, Excel and PowerPoint
 Good written and verbal communication skills including good command of English and effective presentation skills
 Good leadership skills
 Effective organizational and problem solving skills
 Effective time management skills and ability to manage competing priorities
 Bachelor’s Degree and 10 yrs. relevant experience; or equivalent combination of education, training and experience. 5 yrs. of leadership experience

 Extensive use of keyboard requiring repetitive motion of fingers
 Extensive use of telephone and face-to-face communication requiring accurate perception of speech
 Regular sitting for extended periods of time
 May require occasional travel

Join Us

Making a positive impact on human health takes insight, curiosity, and intellectual courage. It takes brave minds, pushing the boundaries to transform healthcare. Regardless of your role, you will have the opportunity to play an important part in helping our clients drive healthcare forward and ultimately improve outcomes for patients.

Forge a career with greater purpose, make an impact, and never stop learning.

IQVIA is an EEO Employer - Minorities/Females/Protected Veterans/Disabled

IQVIA, Inc. provides reasonable accommodations for applicants with disabilities.  Applicants who require reasonable accommodation to submit an application for employment or otherwise participate in the application process should contact IQVIA’s Talent Acquisition team at to arrange for such an accommodation.

Job ID: R1067078