Application Support Analyst (R1087774) in St Leonards, Australia at IQVIA™

Date Posted: 8/8/2019

Job Snapshot

Job Description

IQVIA™ is the leading human data science company focused on helping healthcare clients find unparalleled insights and better solutions for patients. Formed through the merger of IMS Health and Quintiles, IQVIA offers a broad range of solutions that harness the power of healthcare data, domain expertise, transformative technology, and advanced analytics to drive healthcare forward.

We are looking for an enthusiastic individual to join our MiPortal Production team located in our St Leonards office as an Application Support Analyst.  As an Application Support Analyst, you will be responsible for the ongoing production and client support to MiPortal clients in Australia and New Zealand.

Key responsibilities

  • Proactively respond to client queries and resolve incidents related to data loads or system functionality. 
  • Provide support to MI Portal clients by working on business as usual data load activities (daily, weekly, monthly) ah-hoc data load/extracts as per requirements, carried out data quality & data integrity check to meet the client’s expectation.
  • Effectively working on incoming client support requests & internal system/data issues based on agreed SLA.
  • Investigate issues related to data mapping/data conversion.
  • Maintain and support MiPortal/BI reports for various Mi clients.
  • Design/Develop/implement/maintain the new and existing store procedures used in ETL processes.
  • Participate in the implementation of process & framework components that would streamline and automate the manual day to day support activities.

Key requirements

  • At least 1-3 years of working experiences as database developer, database support engineer or production support engineers
  • Experiences of working in life sciences industry is an advantage.
  • Technical proficiency in MSSQL database
  • In-depth T-SQL Skills & SSIS, SSRS, performance tuning of SQL, Store procedure & function
  • Understanding of data warehousing model (star/snow flake schema)
  • Ability to multitasks and strong trouble shooting skills, reverse engineering skills to identify the root cause of issues.
  • Strong analytical, troubleshooting and problem-solving skills
  • Good communication and organizational skills
  • Team player with good attitude to work in the collaborative teams

If you're interested, then please submit your resume by hitting the APPLY NOW button

Join Us

Making a positive impact on human health takes insight, curiosity, and intellectual courage. It takes brave minds, pushing the boundaries to transform healthcare. Regardless of your role, you will have the opportunity to play an important part in helping our clients drive healthcare forward and ultimately improve outcomes for patients.

Forge a career with greater purpose, make an impact, and never stop learning.

Job ID: R1087774