2037 - Client Service Rep 2 (R1082398) in Prague 8, Czechia at IQVIA™

Date Posted: 6/11/2019

Job Snapshot

Job Description

IQVIA™ is the leading human data science company focused on helping healthcare clients find unparalleled insights and better solutions for patients. Formed through the merger of IMS Health and Quintiles, IQVIA offers a broad range of solutions that harness the power of healthcare data, domain expertise, transformative technology, and advanced analytics to drive healthcare forward.

Client Service Partner (Prague)

Main responsibilities:

  • Ensuring the delivery of high-quality service to the Client;
  • Capitalize on opportunities to improve customer experience;
  • Deliver reports on contractual SLA and performance;
  • Conduct regularly scheduled service reviews;
  • Own the escalation and issue management process;
  • Act as a trusted advisor, managing expectations and resolving conflict;
  • Maintain and drive continuous improvement.

Requirements:

  • Customer oriented;
  • Excellent customer service skills;
  • Good verbal and written communication skills;
  • Fluent in English, Czech/Slovak;
  • Working knowledge of MS Office (Outlook, Excel, PowerPoint);
  • Good understanding of IT systems and knowledge of cloud technologies;
  • Excellent organizational skills;
  • Problem-solving skills, ability to organize and prioritize tasks;
  • Analytical skills, SQL, SOQL and MS Access knowledge will be an advantage;
  • SFDC knowledge and experience will be an advantage.
  • Project management and business analysis skills will be an advantage.

Sounds promising to you? Let us know and we will initiate your very first steps with IQVIA soon! If you do not consider the position to be appealing to you, we do have other positions to offer – check them out now!

We know that meaningful results require not only the right approach but also the right people. Regardless of your role, we invite you to reimagine healthcare with us. You will have the opportunity to play an important part in helping our clients drive healthcare forward and ultimately improve human health outcomes. Whatever your career goals, we are here to ensure you get there! We invite you to join IQVIA™

Join Us

Making a positive impact on human health takes insight, curiosity, and intellectual courage. It takes brave minds, pushing the boundaries to transform healthcare. Regardless of your role, you will have the opportunity to play an important part in helping our clients drive healthcare forward and ultimately improve outcomes for patients.

Forge a career with greater purpose, make an impact, and never stop learning.



Job ID: R1082398