Site Support Engineer (DTS) (R1086012) - London, UK - IQVIA™

Date de publication 8/29/2019

Résumé de l'offre

Description de l'offre

IQVIA™ is the leading human data science company focused on helping healthcare clients find unparalleled insights and better solutions for patients. Formed through the merger of IMS Health and Quintiles, IQVIA offers a broad range of solutions that harness the power of healthcare data, domain expertise, transformative technology, and advanced analytics to drive healthcare forward.

Internal Job Description

Site Support Engineer required.

Responsibilities:

  • Recreate user problems to resolve operating difficulties and recommend system modifications to reduce user problems
  • Responsible for meeting specified service level standards.
  • Escalate more complex problems to appropriate level of management and provide information on problems that are severe in nature or that are exceeding target dates.
  • Delegate IT support tasks, provide training and advice to more junior team members.
  • Develop and maintain technical support documentation and training materials and assist in the development of standard operating procedures.
  • Adhere to established IT policies, procedures and standards and ensure conformance with information systems, goals and procedures
  • Participate on global and regional project teams.
  • Maintain a thorough working knowledge of the day-to-day operating environment, available tools, and client applications.
  • Maintain a working knowledge of Service Desk and IT Operations procedures related to client services.
  • Perform other duties as required.
  • Ability to establish and maintain effective working relationships with co-workers, managers and clients.
  • Project management exposure.

Technical Skills:

  • Windows 7 and 10
  • Exchange
  • Active Directory
  • Office 365
  • Exposure to Macs,  iPhones and ServiceNow a plus

Join Us

Making a positive impact on human health takes insight, curiosity, and intellectual courage. It takes brave minds, pushing the boundaries to transform healthcare. Regardless of your role, you will have the opportunity to play an important part in helping our clients drive healthcare forward and ultimately improve outcomes for patients.

Forge a career with greater purpose, make an impact, and never stop learning.



Job ID: R1086012