Job Description

3325 - Panel Administrator 2

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City of Taguig, Philippines Full time R1410634

City of Taguig, Philippines| Philippines

Job description

Brief Description:

Under close guidance or supervision, responsible for recruiting and/or interviewing target panel respondents and maintain, verify, and/or validate healthcare professionals’ reference information.

Role and Responsibilities:

Contacts healthcare professionals (HCPs) through phone, email, or fax for online market research study purposes i.e., panel invitations, study follow-ups
Collects data and administers compensation/award program
Provides ongoing customer support and relationship management with the HCPs
Promotes physician’s participation in syndicated, on-going panels based on established standards for recruiting, reporting and sample design targets for all assigned panel segments.
Initiates follow-up calls with panelist to achieve maximum rate of return, compliance and data quality.
Receives and processes all incoming calls from panel members.
Manages electronic data capture strategies to assigned panel and provides web support to HCPs. Educates and motivates HCPs to comply with study guidelines.
Provides recruiting support in conjunction with ad-hoc or special projects.
Escalate issues
Performs functions as directed by the supervisor

Qualifications and Education Requirements:

Bachelor’s degree in any course
Experience in handling inbound and outbound voice accounts
Recruitment, retention, and sales background is a plus

Preferred Skills

Written and oral English communication skills.
Ability to plan and organize work and resources.
Advanced MS Office computer skills.
Work with multicultural teams.
Knowledge in IQVIA hospital data.
Ability to analyze data on IQVIA reports and identify issues.

IQVIA is a leading global provider of advanced analytics, technology solutions and clinical research services to the life sciences industry. We believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. Learn more at https://jobs.iqvia.com

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