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Manager, Product Support (R1038776) in Durham, NC at IQVIA™

Date Posted: 3/28/2019

Job Snapshot

Job Description

Join us on our exciting journey! IQVIA™ is The Human Data Science Company™, focused on using data and science to help healthcare clients find better solutions for their patients. Formed through the merger of IMS Health and Quintiles, IQVIA offers a broad range of solutions that harness advances in healthcare information, technology, analytics and human ingenuity to drive healthcare forward.

At IQVIA, we look for the very best people, and then give them meaningful work to do. We don’t simply think about careers, we think about contributions. Those who choose to work with us are joining a recognized global leader – a company uniquely positioned to help clients make the most of market opportunities and respond to challenges that affect global healthcare.  We’re committed to blending industry expertise and advanced technology to deliver the most accurate perspectives and in-depth analytics on healthcare dynamics.

To join IQVIA means you’ll be part of a worldwide organization where one person can make a difference, and where collaboration and innovation rule. Our people are creative and client-focused. They are among the best and brightest in the industry. And they bring a broad range of expertise to the table. Our people are analysts, statisticians, software engineers, consultants, sales leaders, marketing and product managers, and more. The key to our success is our people, whose experience, talent, commitment and diversity set the standard for the health information industry.

• Develop and review methods to assess quality and efficiency of work performed by team, including metrics, internal process improvement, Work Instructions, and SOPs
• Match available resources with business demand and identify resource requirements to meet future business needs
• Compare competing needs and benefits against existing work and strategies.
• Manage the implementation of internal, external and off-the-shelf business applications with all IT and business groups.
• Coordinate in the selection of hardware and software including due diligence activities.
• Identify and assess technologies, skills, and resources required.
• Define deliverable, costs, benefits, and ROI for key projects, proposals, and initiatives.
• Submit proposals to IQVIA senior management for approval in line with IQVIA policies, guidelines, and SOPs.
• Communicate IT issues to Business units at various levels of seniority.
• Produce training and communication programs.
• Manage and support vendor contracts to established service level agreements.
• Support evaluations and procurement of new hardware.
• Maintain knowledge of the IT industry, analyze the abilities of tools and technologies and compare with the needs of the business, recommend potential solutions to managers within the business.
• Acts as formal line manager for Global Solutions IT staff including setting goals, appraisal of staff performance, and development needs.  Support staff to achieve their training and development objectives.  Identify areas the team needs to develop to meet future business needs.

IQVIA is an EEO Employer - Minorities/Females/Protected Veterans/Disabled'

We know that meaningful results require not only the right approach but also the right people. Regardless of your role, we invite you to reimagine healthcare with us. You will have the opportunity to play an important part in helping our clients drive healthcare forward and ultimately improve human health outcomes. Whatever your career goals, we are here to ensure you get there! We invite you to join IQVIA™

Job ID: R1038776