Manager, Pre-Analytical Services (R1090905) in Durham, NC at IQVIA™

发布日期: 12/30/2019


  • 员工类型:
  • 地点:
    Durham, NC
  • 经验:
    Not Specified
  • 发布日期:
  • Job ID:


Q2 Solutions is a leading clinical trial laboratory services organization with end-to-end laboratory services and secure, enterprise-wide biospecimen and consent management solutions. With a relentless focus on quality and innovation, Q2 Solutions uses its global experience and scientific expertise to transform science and data into actionable medical insights that help customers improve human health.  A joint venture of IQVIA (formerly QuintilesIMS) and Quest Diagnostics, Q2 Solutions combines the best of each parent organization’s clinical trials laboratory services capabilities to fulfill its mission of treating each sample as if a life depends on it.

Job summary:

Manage the activities, operations and performance to ensure daily requirements of the department are met in a quality manner. Plan for department growth, and drive new
department initiatives and new product development. Perform work in accordance with ICH E6 Guideline for Good Clinical Practice


• Ensure that the daily requirements of the department are met through planning, coordination and operational leadership.
• Foster unified environment leading to increased employee engagement
• Purchase equipment within established parameters for the position or recommend items to be purchased to the head of the department.
• Maintain forecasting tools and use to monitor expected future staffing requirements.
• Develop customer service metrics and contribute to regional operational reporting requirements.
• Continually communicate company strategies, progress, and areas of focus.
• Identify financial opportunities and performance efficiencies and implementing process improvements and cost saving ideas.
• Ensure adherence to appropriate quality control systems and procedures. Maintain SOPs to ensure all procedures are documented and required amendments to procedures are highlighted and progressed immediately.
• Oversee the timely completion of incident reports and assigned internal/external audit findings.
• Keep abreast of new technical developments.
• Maintain a high level of awareness of safety procedures/good housekeeping.
• Promote or organize development opportunities for the staff.
• Engage in a high degree of interaction with internal departments and discussions related to new service offering and customer needs.
• Implement disciplinary action as needed.
• Ensure training of new personnel according to the time guidelines in the training plans and for cross-training/refresher training to ensure adequate staff coverage as required. Ensure maintenance of staff position descriptions, CVs and training records.
• Act as department pivotal contact point. Liaise with global counterparts to drive consistency of process. Liaise with internal and external clients in departmental matters.
• Recommend/oversee salary increases as part of budget and salary review.
• Host external audits and sponsor visits/tours as requested. Manage staff in accordance with organization's policies and applicable regulations. Responsibilities include planning, assigning, and directing work; identification of resource requirements; progressing staff recruitment; appraising performance nd guiding professional development; rewarding and disciplining employees; addressing employee relations issues and resolving problems. Approve actions on human resource actions.
• Manage vendors as required.

Minimum Requirements:

Bachelors degree + 6 years relevant experience including 2 years line management experience or equivalent combination of
education, training and experience including supervisory experience X Or
Equivalent combination of education, training and experience

IQVIA is an EEO Employer - Minorities/Females/Protected Veterans/Disabled

IQVIA, Inc. provides reasonable accommodations for applicants with disabilities.  Applicants who require reasonable accommodation to submit an application for employment or otherwise participate in the application process should contact IQVIA’s Talent Acquisition team at to arrange for such an accommodation.

Job ID: R1090905