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Sr. Market Research Analyst (R1051868) in Plymouth Meeting, PA at IQVIA™

Date Posted: 12/13/2018

Job Snapshot

Job Description

Quintiles and IMS Health have come together to become IQVIA, The Human Data Science Company™ Inspired by the industry we help, IQVIA commits to providing solutions that enable life sciences companies to innovate with confidence, maximize their opportunities and ultimately drive human health outcomes forward.

The Sr Market Research Analyst ensures fulfillment of contract specifications or possibly ad-hoc requests of our pharmaceutical customers to build client satisfaction:

  • Builds, establishes and maintains effective business relationships with clients to proactively support their needs as their day-to-day contact.
  • Partners with clients to derive optimum value from IQVIA products and services by explaining and expanding the usage of current IQVIA deliverables while identifying revenue opportunities within existing clients.
  • Monitors performance against existing SLA’s and ensures client’s obligations are met. Researches, analyzes and responds to client inquiries that may be very complex and non-routine.
  • Conducts product/services and process training for clients and other employees.
  • Facilitate service meetings established by contract and client.
  • May partner with the account manager to identify client business issues and provide solutions.
  • May represent IQVIA on external client projects.

Requirements:

  • Bachelor’s degree or equivalent and a minimum of five (5) years of related work experience.
  • Pharmaceutical experience is a must.
  • Expert knowledge of the concepts, practices and procedures in the client service representative field.
  • Reasonable knowledge of IQVIA products and services a plus.
  • Meeting facilitation, presentation and training experience preferred.

IQVIA is an EEO Employer - Minorities/Females/Protected Veterans/Disabled

We know that meaningful results require not only the right approach but also the right people.

Regardless of your role, we invite you to reimagine healthcare with us. You will have the opportunity to play an important part in helping our clients drive healthcare forward and ultimately improve human health outcomes.

Whatever your career goals, we are here to ensure you get there!

We invite you to join IQVIA™

#LI-SC1



Job ID: R1051868