Sr HR PSC Associate (R1099616) in Santiago, Chile at IQVIA™

Date Posted: 11/14/2019

Job Snapshot

Job Description

IQVIA™ is the leading human data science company focused on helping healthcare clients find unparalleled insights and better solutions for patients. Formed through the merger of IMS Health and Quintiles, IQVIA offers a broad range of solutions that harness the power of healthcare data, domain expertise, transformative technology, and advanced analytics to drive healthcare forward.

RESPONSIBILITIES
• Execute customer service activities according to SLAs including but not limited to the following, answer and respond to all inquiries (phone, email, fax, mail) into the HR PSC. Log all calls, requests and transactions into the case management system. Provide information and resolve any issue pertaining to these calls in a timely courteous and professional manner. Follow appropriate escalation protocols as required.
• Complete data maintenance and audit activities according to Service Level Agreements as related to data input to Workday, PeopleSoft HR, Human Resource Administration and Case Monitoring Systems.
• Complete Hire/Onboarding Activities for employees.
• Provide back-up support to the HR PSC Coordinators in preparing routine reports used to illustrate compliance with Sarbanes-Oxley; monthly metrics reports for HR PSC management and payroll and data reconciliations.
• Process data corrections in Workday.
• File appropriate documents in personnel folders in accordance with SOPs. Track and follow up on missing forms required for personnel file.
• Participate in project activities as assigned by management. Participation may include accountability for completion of tasks or acting as lead for small scale project activities.
• Act as primary point of contact/lead for routine administrative tasks as assigned by supervisor.
• Establish and maintain strong customer rapport with client groups
• Assist in the update of documentation of PSC policies/procedures based on frequently asked questions or revised policies/procedures

Join Us

Making a positive impact on human health takes insight, curiosity, and intellectual courage. It takes brave minds, pushing the boundaries to transform healthcare. Regardless of your role, you will have the opportunity to play an important part in helping our clients drive healthcare forward and ultimately improve outcomes for patients.

Forge a career with greater purpose, make an impact, and never stop learning.



Job ID: R1099616

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