Assoc Engagement Mgr, Tech Solutions (R1037595) in Kirkland, CA at IQVIA™

Date Posted: 10/8/2018

Job Snapshot

  • Employee Type:
  • Location:
    Kirkland, CA
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
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Job Description

Engagement Manager

Demonstrate credibility in client relationship management during implementation of large-scale technology solutions projects (Performance Dashboards & Scorecards, Business Intelligence Tools (Strategy Companion, MicroStrategy, Tableau, Qlik), Remote Detailing, CRM, Multi-Channel, MDM & Data warehousing etc …).  Maintain high-level of client satisfaction for all assigned technology implementations.  Ensure coordinated / collaborative efforts across multiple teams and work streams.  Build up a positive client experience & entrenchment of on-going solutions.

Principal Accountabilities:

  • Single point of accountability for the client on technology implementations or client engagement (all project deliverables)
  • Serve as the interface between the Sales teams, the client & the delivery teams to create the business requirements document describing the final solution staying true to the spirit of the contract
  • Drives discovery of technology solutions with customer via facilitation sessions
  • Writes Business Requirements Documents for client sign-off and internal delivery execution
  • Responsible for repeat business through entrenchment
  • Responsible for change request management to ensure the client maximizes the use and the value of the technology solution
  • Creates presentations and detailed planning documents for clients and internal stakeholders
  • Responsible for client and engagement status & total client experience and satisfaction

Minimum Education, Experience, & Specialized Knowledge Required:

  • Bachelor’s degree with 3-5 years of related experience in technology consulting, pharmaceutical and/or healthcare industry.
  • Possesses solid requirements gathering, client influencing and relationship building skills, assertiveness
  • Deep understanding of the intricacies, uses and value of the IQVIA datasets
  • Strong organizational skills to run engagements from technology solution blueprint to launch
  • Supervise day-to-day work of multiple work streams and teams spread across functions
  • Ability to motivate, lead, coordinate teams without having direct reporting lines
  • Strong problem solving and analytical skills
  • Deliver technical presentations appropriately tailored to audience
  • Technically-minded but can connect with non-technical audiences
  • Broad technical knowledge of IQVIA Technologies products & capabilities
  • Knowledge of standard project management frameworks and processes
  • Good understanding of the connected internal roles across Sales and Delivery
  • Deep understanding of the pharmaceutical industry
  • Familiarity with general internal sales & marketing processes for pharma-sector clients
  • Substantial experience in managing complex, multi-tiered technology implementations

IQVIA is an EEO Employer - Minorities/Females/Protected Veterans/Disabled

We know that meaningful results require not only the right approach but also the right people. Regardless of your role, we invite you to reimagine healthcare with us. You will have the opportunity to play an important part in helping our clients drive healthcare forward and ultimately improve human health outcomes.

Whatever your career goals, we are here to ensure you get there!

We invite you to join IQVIA™.


Job ID: R1037595