Site Support Engineer (New Graduates Welcome To Apply!) - (R1046240) in Ithaca, NY at IQVIA™

Date Posted: 11/3/2018

Job Snapshot

  • Employee Type:
  • Location:
    Ithaca, NY
  • Experience:
    At least 3 year(s)
  • Date Posted:
  • Job ID:

Job Description

Launched in 2015, Q2 Solutions is a leading global clinical trials laboratory services organization. We help biopharmaceutical, medical device and diagnostics customers improve human health through innovation that transforms science and data into actionable medical insights. Q2 Solutions is a quality driven, responsive partner with strong global experience and deep scientific and medical expertise. The Q2 Solutions joint venture was formed by Quintiles and Quest Diagnostics, combining the best of each parent organizations clinical trials laboratory services capabilities.


Under general supervision, provide remote third-tier Information Technology (IT) support to end-users, to restore service and/ or identify and correct core problem
  • Recreate user problems to resolve operating difficulties and recommend system modifications to reduce user problems
  • Responsible for meeting specified service level standards.
  • Escalate more complex problems to appropriate level of management and provide information on problems that are severe in nature or that are exceeding target dates.
  • Delegate IT support tasks, provide training and advice to more junior team members.
  • Develop and maintain technical support documentation and training materials and assist in the development of standard operating procedures.
  • Adhere to established IT policies, procedures and standards and ensure conformance with information systems, goals and procedures
  • Participate on global and regional project teams.
  • Maintain a thorough working knowledge of the day-to-day operating environment, available tools, and client applications.
  • Maintain a working knowledge of Service Desk and IT Operations procedures related to client services.
  • Perform other duties as required.
  • Working knowledge of Microsoft server, workstation and networking technologies.
  • Working knowledge of industry standards with regards to system and network administration.
  • Possess excellent verbal and written communication skills.
  • Ability to establish and maintain effective working relationships with coworkers, managers and clients.
  • Project management exposure.


Job Requirements

  • Bachelor’s Degree in Computer Science or related field; with 3 years experience of PC software (Microsoft operating systems and applications suites, email systems, etc.) within a network environment or equivalent combination of education, training and experience
  • Experience supporting end users and devices (Windows 7 / 10, printers, networking) preferred
  • Experience in a regulated environment IQ/OQ/PQ documentation preferred
  • Knowledge of local and wide area networking components preferred
  • Extensive use of the telephone and face-to-face communications, which requires accurate communication skills
  • Significant use of keyboard involving repetitive motions with fingers
  • Ability to bend, stoop, crawl and lift up to 60 pounds
  • Travel may be required
EEO Minorities/Females/Protected Veterans/Disabled

Job ID: R1046240