Senior Client Service Analyst (R1108870) in Plymouth Meeting, PA at IQVIA™

Date Posted: 1/8/2020

Job Snapshot

Job Description

IQVIA™ is the leading human data science company focused on helping healthcare clients find unparalleled insights and better solutions for patients. Formed through the merger of IMS Health and Quintiles, IQVIA offers a broad range of solutions that harness the power of healthcare data, domain expertise, transformative technology, and advanced analytics to drive healthcare forward.

Based in the US, the successful candidate will be responsible for the servicing of the IQVIA Regulatory Intelligence (legacy Tarius) clients on a global scale. They will be dealing with the day to day needs of the client as well as identifying opportunities for expansion of products and services.

Key Responsibilities 
•    Serve as an expert contact for clients using the IQVIA Regulatory Intelligence database.
•    Establish and build positive client relationships with defined clients, understanding their requirements in terms of data and services.
•    Maintain high level of professionalism and competence in every client interaction. 
•    Conduct client service meetings and trainings either through conferences or at client’s site, and look for opportunities to expand usage
•    Manage queries raised by client using in-depth understanding of the client and IQVIA Regulatory Intelligence’s data to ensure that a full and timely response is provided.
•    Compile and maintain records on client accounts. 
•    Assist in risk assessment and mitigation activities.
•    Develop process improvements to enhance service efficiency and effectiveness.
•    Provide support in new product development and enhancement activities.

Join Us

Making a positive impact on human health takes insight, curiosity, and intellectual courage. It takes brave minds, pushing the boundaries to transform healthcare. Regardless of your role, you will have the opportunity to play an important part in helping our clients drive healthcare forward and ultimately improve outcomes for patients.

Forge a career with greater purpose, make an impact, and never stop learning.

IQVIA is an EEO Employer - Minorities/Females/Protected Veterans/Disabled

IQVIA, Inc. provides reasonable accommodations for applicants with disabilities.  Applicants who require reasonable accommodation to submit an application for employment or otherwise participate in the application process should contact IQVIA’s Talent Acquisition team at to arrange for such an accommodation.

Job ID: R1108870