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Senior Architect, India IT - (1804422) in Bangalore, IN at IQVIA™

Date Posted: 3/23/2018

Job Snapshot

Job Description

At Quintiles we help healthcare and biopharma companies improve their probability of success. We do this by connecting our scientific, therapeutic and analytics expertise with superior delivery. From advisory through operations, Quintiles and its affiliate companies is the world’s largest provider of product development and integrated healthcare services.As one of FORTUNE’s ‘Most Admired Companies’ in 2016, we offer great opportunities for a career in world-leading clinical research. Our global projects, innovative tools and industry leading customers combined with outstanding support from our leadership team and clear career mapping allows you to make a difference in patient health.
PeopleSoft Financials Product Support Job Description
Work as a member of the IQVIA Enterprise Systems and Processes Product Support team. Providing quality applications and systems support for PeopleSoft Financials. Collaborate with end users and other IT departments to determine the cause and solution to reported issues. Provide tier 2/3 application support services for PeopleSoft global business applications.

•  Prioritise support work load for PeopleSoft Financials 9.2 (with a primary focus on Accounts Receivable, General Ledger, Project Costing, Contracts, Billing, and Asset Management modules).

• Interface with end users to diagnose, assist with and resolve a variety of diverse and technically challenging customer issues.
  • Work with the Product Support team lead in the UK to manage work across global time zones / resources maintaining around the clock coverage.

• Analyze and resolve technical/data issues for PeopleSoft Financials 9.2 and PeopleTools 8.55.

• Provide technical leadership.

• Provide On-Call support outside of normal business hours on a rotating basis.

• Follow all appropriate departmental and company procedures and policies (i.e. SOP’s, change control, security and auditing, release, configuration, problem and incident management).

• Maintain good working relationships with internal departments as well as 3rd party vendors.

• Experience in supporting PeopleTools 8.55 or higher, PeopleSoft Financials 9.2 (Accounts Receivable, General Ledger, Project Costing, Contracts, Billing, and Asset Management modules) at a global enterprise level.

• Strong customer service and support focus with a desire to deliver quality service.

• Experience working in technical support teams.

• Extensive problem solving and debugging skills.

• Experience with People Soft application support, technical troubleshooting and performance tuning.

• Good knowledge of Oracle SQL.

• Experience in providing support services to agreed SLA’s.

• Experienced in Problem and Incident Management.

• Self-motivated and highly professional with ability to lead and take ownership, initiative, and responsibility.

• Ability to multi-task, work under pressure and to tight deadlines.

• A desire to learn and improve skills and knowledge.

• Adaptable and flexible to working hours and business demands.

• Strong organizational and planning skills.

• Positive ‘can-do’ attitude with a team player mentality.

• Excellent interpersonal and communication skills.

Job Requirements


 Bachelor’s Degree in computer science and/or Master’s Degree in Computer Science or a related field preferred; or

equivalent combination of education and training

 Minimum of 10 to 12 years and above experience in IT industry


 Extensive use of telephone and face-to-face communication requiring accurate perception of speech

 Extensive use of keyboard requiring repetitive motion of fingers

 Regular sitting for extended periods of time

Connect to great opportunity™

Quintiles is a strong advocate of diversity and inclusion in the workplace.  We believe that a work environment that embraces diversity will give us a competitive advantage in the global marketplace and enhance our success.  We believe that an inclusive and respectful workplace culture fosters a sense of belonging among our employees, builds a stronger team, and allows individual employees the opportunity to maximize their personal potential.

* Quintiles helped develop or commercialize 98 of the Top 100 best-selling products of 2015
* Quintiles has 36,000 employees conducting business in more than 100 countries
* Quintiles was named to FORTUNE’s World’s Most Admired Companies® 2016 list
* Quintiles was named as a 2016 World’s Most Ethical Company® by the Ethisphere Institute

Job ID: 1804422