Sales Force Effectiveness Manager (R1087729) in Bangalore, India at IQVIA™

Date Posted: 10/12/2019

Job Snapshot

Job Description

IQVIA™ is the leading human data science company focused on helping healthcare clients find unparalleled insights and better solutions for patients. Formed through the merger of IMS Health and Quintiles, IQVIA offers a broad range of solutions that harness the power of healthcare data, domain expertise, transformative technology, and advanced analytics to drive healthcare forward.

Salesforce Administrator/Developer

Work with the IQVIA Commercial Services and Marketing Solutions (CSMS) team to support their Salesforce implementation of the OCE managed package.  

Key Responsibilities
• Design, develop, test, document, and deploy high quality business solutions on the SFDC platform based on industry best practices and business needs
• Design solutions using existing architecture
• Support existing CRM and eDetailing integrations 
• Build new integrations necessary to satisfy customer requirements
• Provide APEX coding as needed
• Work with the existing team to establish and maintain best practices in Salesforce administration and management
• Collaborate with the CSMS Salesforce Capability Center to share knowledge and best practice
• Support development of other CSMS Salesforce resources by participating in team discussions and sharing learnings
• Perform ongoing Salesforce Administration (create accounts / profiles, defining fields, updating layouts, reports, dashboards etc.)
• Ability to support configuration tasks such as field/page updates, workflows, automated approvals
• Participate in complex technical discussions with clients, clearly articulate options, benefits and recommendations
• Deliver support and solutions for break/fix issues

Required Skills and Experience
• 3 years of industry experience as a Salesforce Administrator
• Salesforce ADMIN Certified
• Functional knowledge of data structure and understanding of how to leverage the tool to meet complex process and reporting requirements
• Practical experience implementing APEX programming 
• Experience with design, dev and implementation of Lightning and Native Salesforce Mobile Apps

• Knowledge of and experience with the IQVIA OCE managed package – strongly preferred
• Visualforce, Apps, APIs, and Web Services
• Knowledge of Pharma or Commercial Sales Organization 
• Service Cloud, Health Cloud and/or Community Cloud experience
• Experience with Agile solution delivery
• Mobile app development
• UI Design

While this resource is technically non-billable, costs will be recovered through implementation and support fees charged indirectly.

Join Us

Making a positive impact on human health takes insight, curiosity, and intellectual courage. It takes brave minds, pushing the boundaries to transform healthcare. Regardless of your role, you will have the opportunity to play an important part in helping our clients drive healthcare forward and ultimately improve outcomes for patients.

Forge a career with greater purpose, make an impact, and never stop learning.

Job ID: R1087729


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