R&D Solutions Customer Support Representative - (1807270) in Grad, BG at IQVIA™

Date Posted: 5/2/2018

Job Snapshot

  • Employee Type:
  • Location:
    Grad, BG
  • Experience:
    Not Specified
  • Date Posted:
  • Job ID:

Job Description

Join us on our exciting journey!

IQVIA™ is The Human Data Science Company™, focused on using data and science to help healthcare clients find better solutions for their patients. Formed through the merger of IMS Health and Quintiles, IQVIA offers a broad range of solutions that harness advances in healthcare information, technology, analytics and human ingenuity to drive healthcare forward.

Collaborates with business representatives, product team members, other support tiers, etc. to develop and provide appropriate level 2/3 support strategies for external and internal platform/application end users.

RESPONSIBILITY SUMMARY:  Provides level 2/3 support for external and internal end users for locally-installed, third-party hosted or internet-accessible applications

•Interacts with IQVIA customers, vendors, infrastructure services personnel and/or applications development to restore service and/or correct core problems.

•Coordinates with internal and external service providers in the area of incident, problem, and change management, capacity planning and troubleshooting, representing the interests of supported customers, business groups and end-users.

•Supports vendor and customer contracts to established service level agreements.  May produce and/or assist with training and communication programs.

•Serves as a product 'features specialist' (subject matter expert) or operational 'duty manager' (point of escalation) as assigned.

Job Requirements

Candidate MUST have solid verbal and written communication skills, as demanded by interaction directly with Quintiles customers

Candidate should possess 3-4 years customer service experience; or equivalent combination of education, training and experience

Candidate should have a solid technical background, possessing fine-tuned analytical skills, programming or relational database experience

Bachelor's degree in Information Management or business related fields preferred

May be required to perform duties outside working hours or work a non-standard shift (ie, weekends)

We know that meaningful results require not only the right approach but also the right people. Regardless of your role, we invite you to reimagine healthcare with us. You will have the opportunity to play an important part in helping our clients drive healthcare forward and ultimately improve human health outcomes.

Whatever your career goals, we are here to ensure you get there!

We invite you to join IQVIA™.

Job ID: 1807270