Incident Manager - (R1013727) in Parsippany, NJ at IQVIA™

Date Posted: 5/4/2018

Job Snapshot

  • Employee Type:
  • Experience:
    At least 5 year(s)
  • Date Posted:
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Job Description

Join us on our exciting journey! IQVIA™ is The Human Data Science Company™, focused on using data and science to help healthcare clients find better solutions for their patients. Formed through the merger of IMS Health and Quintiles, IQVIA offers a broad range of solutions that harness advances in healthcare information, technology, analytics and human ingenuity to drive healthcare forward.


Are you a seasoned Incident Manager that delivers on time and on budget? 
That’s what our global clients expect and receive from Foresight, a QuintilesIMS company, every time!

We are the leading global provider of Pharmacovigilance (PV) and Risk Management Solutions which includes, Consulting Services, Hosting/Managed Services and PV tools/products/applications.

We offer a competitive compensation package which includes a bonus, paid time off and excellent health benefits!

As an Incident Manager you will be responsible for ensuring the compliance for service level and operational level agreements with Foresight's customer(s) by working with the global managed services and consulting teams.

Some responsibilities include:
  • End-to-end ITIL Processes – Incidents, service requests, problem management
  • Critical Incident Manager
  • Provide key data updates on status to Stakeholders
  • Developing contingency scenarios through the use of the planning tools
  • Project Time Management
  • US Contact for Global ITS Maintenance and IT Services Activities and Deliverables
  • US Stakeholder coordination and communication for critical issues and requests
  • Owner for SLA and Process Adherence
  • Incident prioritization and resolution
  • Global SLA and Metrics Reporting
  • Monitoring, SLA, KPI’s
  • Escalation Management
  • Liaise with SDM for overall Delivery Model Governance

Job Requirements

  • Bachelor’s Degree or higher; Project Management Certification desired
  • Experience working for a Consulting/Professional Services organization, preferably in an FDA regulated biotech/pharma/med device industry (Life Sciences industry)
  • 5+ years of proven experience in a project management capacity with global team management responsibilities
  • Strong organization, communication (written and verbal) and computer skills (solid skills with MS Project, Excel, PowerPoint, and Word)

We know that meaningful results require not only the right approach but also the right people. Regardless of your role, we invite you to reimagine healthcare with us. You will have the opportunity to play an important part in helping our clients drive healthcare forward and ultimately improve human health outcomes.

Whatever your career goals, we are here to ensure you get there!

We invite you to join IQVIA™.

Job ID: R1013727