Dir, Biostatistics (R1079292) in Durham, NC at IQVIA™

Date Posted: 6/10/2019

Job Snapshot

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  • Location:
    Durham, NC
  • Date Posted:
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Job Description

IQVIA™ is the leading human data science company focused on helping healthcare clients find unparalleled insights and better solutions for patients. Formed through the merger of IMS Health and Quintiles, IQVIA offers a broad range of solutions that harness the power of healthcare data, domain expertise, transformative technology, and advanced analytics to drive healthcare forward.

• Create and manage strategic relationships and alliances with assigned customer; build networks with necessary stakeholders internally and externally.
• Provide senior representation in partnership visibility forums (e.g., Joint Operations Teams, Executive Steering Committees) and act as a link to broader IQVIA account management supporting other functions outside DSSR.
• As it pertains to DSSR, collaborate in the definition of customer-centric, account management strategies and provide oversight of their implementation within assigned account(s) i.e. solicitation of repeat business;  identification of new business opportunities developing to RFPs; assist in contribution of customer centric, strategic focus to proposal development process; assist in transforming customer relationships to partnership level; establish mutually agreed working practices with customer for standardization implementation across projects/programs; contribute to strategic planning, assist in creative solutions and ongoing process improvements to meet anticipated future customer needs; provide customer feedback; status reports.
• Work with DSSR operational leaders and customer stakeholders to develop, implement and track key performance indicators (KPIs) and develop timelines and processes for tracking KPIs on an account/portfolio level.
• Provide oversight and/or act as an Account Owner for a customer alliance, by partnering with other DSSR functional leads to develop and implement process improvements, to ensure consistency, provide oversight of portfolio level quality and financial metrics, etc.
• Partner with Functional Leads to provide guidance relative to operational account management with respect to operational delivery management (e.g., scope of work, objectives, timelines, quality of deliverables, and customer satisfaction) and operational business management (e.g., P&L, forecasting, strategy, growth opportunities).
• Act as the key relationship manager to assigned client contacts to ensure appropriate communication channels are maintained as well as recommend courses of action regarding client management issues.
• Collaborate with other IQVIA alliance managers, BD personnel and customer managers to present a uniform service focus to the customer.
• Lead internal DSSR escalation meetings to ensure quick response to any quality concerns or customer escalations, ensuring appropriate representatives from stakeholders and operational management are involved as appropriate.
• Accountable for leading the development of account specific strategies that align operations, sales and corporate development within DSSR with that of the customer.
• Leads global departmental initiatives for DSSR focused on enhancing customer delivery, creating new offerings, developing new systems or tools to enhance oversight, etc.
• Represent assigned client to internal stakeholders; provide consultation to clients on strategy and operational delivery as needed; serve as an internal consultant to other DSSR business partners for integrated functional solutions
• Participate in RFP and budget development and sales/proposal presentations, evaluate feasibility of potential solutions and impact on company operations and goals; negotiate and make decisions on behalf of the organization.
• Perform other duties as assigned.

Join Us

Making a positive impact on human health takes insight, curiosity, and intellectual courage. It takes brave minds, pushing the boundaries to transform healthcare. Regardless of your role, you will have the opportunity to play an important part in helping our clients drive healthcare forward and ultimately improve outcomes for patients.

Forge a career with greater purpose, make an impact, and never stop learning.

IQVIA is an EEO Employer - Minorities/Females/Protected Veterans/Disabled

IQVIA, Inc. provides reasonable accommodations for applicants with disabilities.  Applicants who require reasonable accommodation to submit an application for employment or otherwise participate in the application process should contact IQVIA’s Talent Acquisition team at workday_recruiting@iqvia.com to arrange for such an accommodation.

Job ID: R1079292