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Client Support Analyst (R1050970) in Kirkland, CA at IQVIA™

Date Posted: 3/17/2019

Job Snapshot

  • Employee Type:
  • Location:
    Kirkland, CA
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
  • Job ID:

Job Description

Join us on our exciting journey! IQVIA™ is The Human Data Science Company™, focused on using data and science to help healthcare clients find better solutions for their patients. Formed through the merger of IMS Health and Quintiles, IQVIA offers a broad range of solutions that harness advances in healthcare information, technology, analytics and human ingenuity to drive healthcare forward.

Customer Support Analyst, Technology Svcs Resources

Position Purpose:

Provides expertise and systems support in producing custom client deliverables. Ensures a high level of quality through quality assurance checks on a range of custom client deliveries.

Principal Accountabilities:

Under general direction, performs production and quality assurance tasks on an assigned workload of custom client deliveries. Highlights data and/or functionality issues, performs preliminary root cause analysis and initiates issue investigation process when required. Solves complex problems using analysis and troubleshooting skills to determine root cause where appropriate.

When necessary, prepares documentation and provides training to the offshore team. Works closely with the offshore team to ensure that delivery commitments are met and that appropriate quality issues are identified through predetermined quality assurance checks. Reviews the work of the offshore team assigned to their deliveries, makes final provisioning decisions and recommends process changes when necessary.

Minimum Education, Experience, & Specialized Knowledge Required:

Bachelor’s degree or equivalent in Computer Science or Information Systems or equivalent experience of 2-3 years in production and data analysis.

Additional Requirements:

Ability to communicate effectively with various levels in the organization (written and oral).  Demonstrated problem solving, analytical and strong customer service skills.  Proven troubleshooting skills and data mining skills. Demonstrated ability in Access, Excel, VBA, Oracle, SQL Server, PL/SQL, UNIX and Windows. The incumbent must be flexible, detail oriented, an independent worker, able to work under pressure in a multitasking environment, a team player, deadline-driven, committed to client quality and proficient at working cross-functionally to develop solutions and resolve issues.

Experience in the pharma industry and/or knowledge of IQVIA datasets (TSA, CS, CDH, GPM, and Xponent), as well as BI tools (i.e. MicroStrategy, Qlik Sense, and Tableau) are an asset.

IQVIA is an EEO Employer - Minorities/Females/Protected Veterans/Disabled'

We know that meaningful results require not only the right approach but also the right people. Regardless of your role, we invite you to reimagine healthcare with us. You will have the opportunity to play an important part in helping our clients drive healthcare forward and ultimately improve human health outcomes. Whatever your career goals, we are here to ensure you get there! We invite you to join IQVIA™

Job ID: R1050970