Associate Director, Business Process Optimisation (R1091269) in Reading, UK at IQVIA™

Date Posted: 1/24/2020

Job Snapshot

  • Employee Type:
  • Location:
    Reading, UK
  • Experience:
    Not Specified
  • Date Posted:
  • Job ID:

Job Description

IQVIA™ is the leading human data science company focused on helping healthcare clients find unparalleled insights and better solutions for patients. Formed through the merger of IMS Health and Quintiles, IQVIA offers a broad range of solutions that harness the power of healthcare data, domain expertise, transformative technology, and advanced analytics to drive healthcare forward.


Your primary focus will be to wholly responsible for the management  of Global Business Operation (GBO) initiatives using DMAIC lean methodology..  You will develop and manage collaborative relationships with a primary focus on efficiency and process optimization. Due to the high level of influence of these projects, you will be provided with an elevated position to lead, design and implement projects /embed process changes.


  • Collaborate with senior management and cross-functional leadership to improve efficiencies, initiative outcomes, and quality reporting for Global Business Operations through initiative execution.
  • Participate in or lead corporate or Business Unit quality or process improvement initiatives as needed.
  • Effectively collaborate with global management team regarding project and team related challenges.
  • Consult, advise, coordinate, and implement various aspects of stakeholder engagement and communication efforts.
  • Participate in efforts to resolve appropriate personnel issues and conflict management.
  • Define and remain current with goals and overall expectations increasing team knowledge and skills.
  • Ensure consistency, strategy alignment, and global compliance with agreed enhancements and process improvement achievements.
  • Maintain overarching knowledge of project work streams supporting goal achievement.
  • Ensure stakeholders maintain understanding and positive impression of business strategy for global objectives.
  • Ensure work stream leads have appropriate materials, system access, representation, and training to complete job responsibilities.
  • Contribute to the development and delivery of broad strategic objectives related to evolving key influencers through:
    • Identification of and defining gaps from available resources internally and externally.
    • Relay relevant information/insights to appropriate cross-functional teams and workstreams including implications.  Make recommendations as required.
    • Partner with key internal stakeholders to identify actionable insights.
    • Utilize insights to inform strategic engagement with evolving key stakeholders.
  • Provide advice, support, and guidance and serve as a mentor to colleagues and work stream leads as needed.
  • Lead and Participate in project related workshops.



-  Experience developing and contributing to delivery of broad global strategies related to evolving key influencers. 

- Ability to command the room and has effectively led and implemented complex projects.

-  Ability to effectively relay relevant information/insight to appropriate global cross-functional teams including implications and make recommendations based on experience and current state.

-  Above average knowledge of Microsoft Excel and Word and overarching understanding of costing models.

-  Ability to successfully lead and manage multiple projects.

-  Ability to establish and maintain effective working relationships with co-workers, managers and customers.

-  Creative, innovative thinker with strong strategic mindset and understanding of business and customer needs.

-  Possess superior communication skills (both oral and written), above average analytical skills, sound presentation skills, and be able to engender trust and respect of peers, global teams, and leadership.


-  Degree in Business Management or other related discipline and with extensive work-related experience

-  1-3 years of relevant strategic development and/or implementation of stakeholder/customer engagement strategies required.

- Experience in leading projects through various methodologies required.

- Lean Six Sigma experience is highly beneficial (or should have willingness to learn).

- Pharmaceutical/Clinical Research experienced is highly beneficial

Join Us

Making a positive impact on human health takes insight, curiosity, and intellectual courage. It takes brave minds, pushing the boundaries to transform healthcare. Regardless of your role, you will have the opportunity to play an important part in helping our clients drive healthcare forward and ultimately improve outcomes for patients.

Forge a career with greater purpose, make an impact, and never stop learning.

Job ID: R1091269