IT Site Support Engineer (R1096002) - Sofia, Bulgaria - IQVIA™

Date de publication 9/17/2019

Résumé de l'offre

Description de l'offre

IQVIA™ is the leading human data science company focused on helping healthcare clients find unparalleled insights and better solutions for patients. Formed through the merger of IMS Health and Quintiles, IQVIA offers a broad range of solutions that harness the power of healthcare data, domain expertise, transformative technology, and advanced analytics to drive healthcare forward.



PURPOSE

Under general supervision, provide hands on support to local end-users, to restore service and / or identify and correct core problem.



RESPONSIBILITIES

  • Recreate user problems to resolve operating difficulties and recommend system modifications to reduce user problems
  • Escalate more complex problems to appropriate level of management and provide information on problems that are severe in nature or that are exceeding target dates.
  • Develop and maintain technical support documentation and training materials and assist in the development of standard operating procedures.
  • Adhere to established IT policies, procedures and standards and ensure conformance with information systems, goals and procedures
  • Provide creative, effective solutions and recommend procedures and resources to enhance efficiency, productivity, and end user satisfaction.
  • Provide assistance in the areas of Site Support and project specific assignments
  • Responsible for meeting specified service level standards.
  • Participate on global and regional project teams.
  • Maintain proper asset management according to IQVIA standard in global IT Asset Management tools/systems
  • Maintain a thorough working knowledge of the day-to-day operating environment, available tools, and client applications.
  • Maintain a working knowledge of Service Desk and IT Operations procedures related to client services.
  • Delegate IT support tasks, provide training and advice to more junior team members and end users.
  • Perform daily monitoring of systems and troubleshooting.
  • Perform other duties as required.


REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

  • Working knowledge of Microsoft server, workstation and networking technologies.
  • Working knowledge of industry standards with regards to system and network administration.
  • Possess excellent verbal and written communication skills in Bulgarian and English.
  • Ability to establish and maintain effective working relationships with coworkers, managers and clients.
  • Strong analytical and trouble shooting skills
  • Project management exposure
  • Willingness to improve in personal knowledge as it applies to supporting the company’s objectives
  • ITIL3 Foundation certification would be a plus
  • Exposure to Macs, iPhones, Android devices and ServiceNow a plus


MINIMUM REQUIRED EDUCATION AND EXPERIENCE

  • Bachelor’s Degree in Computer Science or related field;
  • 1 years’ experience of PC software (Microsoft operating systems and applications suites, email systems, etc.) within a network environment or equivalent combination of education, training and experience

Join Us

Making a positive impact on human health takes insight, curiosity, and intellectual courage. It takes brave minds, pushing the boundaries to transform healthcare. Regardless of your role, you will have the opportunity to play an important part in helping our clients drive healthcare forward and ultimately improve outcomes for patients.

Forge a career with greater purpose, make an impact, and never stop learning.



Job ID: R1096002