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Job Description

Licensed Clinical Social Worker (LCSW) Ambassador – Mountain Time Zone (Must reside in MST) – 2705753

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Phoenix, Arizona Full time R1403448

Phoenix, Arizona| Denver, Colorado| Las Vegas, Nevada| Salt Lake City, Utah

Job description

As the only global provider of commercial solutions, IQVIA understands what it takes to deliver nationally and internationally. Our teams help biopharma get their medicines to the people who need them. We help customers gain insight and access to their markets and ultimately demonstrate their product's value to payers, physicians, and patients. A significant part of our business is acting as the biopharma's sales force to physicians or providing nurses to educate patients or prescribers. With the right experience, you can help deliver medical breakthroughs in the real world.

We are excited to announce that currently we are looking for Virtual LCSW Ambassadors to join our team of over 10,000 global representatives in several regions making over 20 million product details annually for our pharmaceutical and biotech clients.

Patients are at the center of AbbVie’s business strategies.  The LCSW Ambassadors serve as an extension of the AbbVie service platform.  Ambassadors have primary responsibility/accountability for providing appropriate product related training and enrollment for patients prescribed PRODUCT.  Ambassadors will serve as the link for each patient enrolling in the PROGRAM to better understand and utilize other PRODUCT services, including but not limited to PRODUCT training and adherence education.  Each LCSW Ambassador may interact with enrolled patients by telephone, email, in HCP offices, in patient home settings, and/or in a public setting that would be conducive to education and protection of privacy.  These interactions will be conducted in one on one, group and caregiver included education forums, with patients deciding how and whether to participate.

Position Duties:

The LCSW Ambassador will be a point of contact of patients enrolled in PRODUCT PROGRAM. AbbVie sales representatives are the point of contact with the HCP offices and maintain responsibility for the office’s relationship with AbbVie.  The HCA will be responsible to assist in the deployment of PRODUCT support programs that will focus on treatment on-boarding.  All materials used for this program for any purpose will be approved through AbbVie’s divisional review and approval process.  Additional LCSW Ambassador Duties include:

  • Assistance in the development of disease state awareness and product educational materials, at the request of AbbVie, covering a variety of topics, including: on boarding, service delivery, adherence and compliance education to improve the patient-doctor dialogue for patients prescribed PRODUCT.
  • Product related training and patient education for patients prescribed PRODUCT.
  • Provide PRODUCT Program information for prescribed PRODUCT.
  • Education to support prescribed therapy, administration, disease state information, side effect management.
  • In-service education for HCP and office staff introducing and updating about the PRODUCT Program.
  • High-touch linkage with PRODUCT Program support services
  • Managing patient case-loads in a large geography, including patients who are supported remotely outside of their immediate territory.
  • Management of assigned travel and commercial budgets
  • Any additional duties as assigned by program management
  • Provide patient support activities as directed for other AbbVie programs and initiatives

Qualifications: LCSW Ambassador

  • MSW degree required
  • LCSW licensure required
  • Current license in good standing
  • 5+ years clinical experience in healthcare to include hospital, home health, pharmaceutical or biotech
  • LCSW educator experience preferred
  • Direct interaction with patient and support for persistence and compliance
  • Knowledge of clinical data and pharmacology
  • Demonstrated time management skills; planning and prioritization skills; ability to multi-task and maintain prioritization of key projects and deadlines
  • Demonstrated effective presentation skills; ability to motivate others; excellent interpersonal (written and verbal) skills – with demonstrated effectiveness to work cross-functional and independently
  • Demonstrated ability to work and drive for results and with enthusiasm
  • Demonstrated ability to develop and execute plans in an independent environment
  • Demonstrated ability to take initiative and vision: challenge existing assumptions and interpretations
  • Demonstrated ability to build relationships with third parties using good negotiation skills
  • Demonstrated ability to be adaptable to changing work environments and responsibilities
  • Fully competent in MS Office (Word, Excel, PowerPoint) and iPad technology
  • Flexibility to work weekends and evenings
  • Demonstrated ability to educate patients virtually utilizing the customer approved platforms such as Facetime, Zoom, etc.

IQVIA is a leading global provider of advanced analytics, technology solutions and clinical research services to the life sciences industry. We believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. Learn more at

We are committed to providing equal employment opportunities for all, including veterans and candidates with disabilities.

IQVIA’s ability to operate and provide certain services to customers and partners necessitates IQVIA and its employees meet specific requirements regarding COVID-19 vaccination status.

The potential base pay range for this role is $60,000-$80,000 annually. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.
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