Discover a career
with greater purpose

Client Services is a diverse group of problem solvers with boundless curiosity. Together, we build trusted client partnerships that produce mutual wins through collaboration, empathy, and a readiness to challenge the status quo. We look for people who are consultative, analytical, technically minded, and passionate about driving real results.

We're rapidly growing and looking for super-curious, passionate and driven individuals to join our team. Our people are our greatest asset and we're committed to creating an environment where we all thrive doing what we love. The Account Management team will work post-sale to cultivate senior-level relationships, provide programmatic, social, and email consultation, and ensure our clients are wildly successful on the marketing initiatives they’re running across the operating system.

Essential Functions

• Act as the day-to-day named point of contact for a list of client accounts

• Build relationships at each level of the organization in order to influence decision makers, aimed at increasing their share of wallet and product adoption of existing and new initiatives

• Grow revenue for provided book of business

• Develop a strong understanding of the healthcare and pharmaceutical space, the players in the ecosystem and the industry metrics used to measure success

• Partner with Sales to ensure smooth transition of knowledge, client handoff, and onboarding

• Build a deep expertise in digital media buying, leveraging your expertise to improve best practice documentation and help new team members get up to speed

• Effectively communicate buying strategies, testing and outcomes, and new opportunities to internal and external stakeholders through strong “storytelling” and data-driven analysis

• Identify opportunities for new client trainings, product feedback sessions, and operational efficiencies

• Own billing and actualizations for assigned accounts

Qualifications

• Bachelor's Degree preferred

• Three (3) years’ experience required building client relationships and growing a book of business against a revenue target

• Knowledge of digital media buying and/or hands-on experience with programmatic buying platforms

• Knowledge of paid search and social campaigns across Google Ads and Facebook preferred

• Familiarity with ad serving platforms (Google Ad Manager, Sizmek, etc.) preferred

• Knowledge of agency media planning process, including how programmatic fits alongside social, email and TV preferred

• Able to prioritize work based on strategic value and self-manage across multiple projects

• Proficiency in breaking down complex technical problems into business solutions

• Strong analytical skills to draw insights from large datasets

• Excellent written and verbal communication skills

• Proven ability to work with and influence cross-functional teams

• Passion for working in a space that sits at the intersection of healthcare and technology