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ROLE AND RESPONSIBILITIES

• Complete maintenance of reference data (Healthcare Professionals and Healthcare Organizations) as essential for US Production.
• Perform research such as Internet search, Database matches etc. to gather information from third parties that will augment the completeness or accuracy of client reference data. 
• Receive and respond to Client Data inquiries.   
• Critical analysis and trend analysis in providing accurate data to the client. 
• Follow standard practices and business procedures to resolve data adds and changes.
• Match internal and external data through primary research and data management policies; analyze and fix data.
• Performs ad hoc data analysis and participates on various process improvement as needed.
• Manage workflow process of tickets, resolve tickets based on systems and business rules.
• Validation and QA/QC – Perform validation checks for operational processes and data inputs/outputs.
• Responsible for complying the internal quality standard.
• Validate that the information gathered from third-party sources represents accurate new data that should result in an update, creation, or deletion in existing data.
• Ensure data cleanup of databases related to the client’s data.
• Perform functions as directed by the supervisor and local office project lead.

QUALIFICATIONS AND EDUCATION REQUIREMENTS

• Bachelor’s Degree or graduate of any 4-year course. 
• Experienced in data management, customer or technical service and data verification roles
• Critical thinking and problem-solving skills.
• Proficient in Microsoft Excel is a plus.
• Knowledge in basic SQL is an advantage but not required
• Good verbal and listening skills.
• Demonstrate strong understanding of complex concepts and processes.  
• Has initiative and is self-motivated to see through until resolution concerns raised by clients.  
• Familiarity with the US Healthcare delivery structure/system is an advantage.
• Must be a team player and able to work under time constraint.
• Amenable to work on Night shift and hybrid set up

IQVIA is a leading global provider of advanced analytics, technology solutions and clinical research services to the life sciences industry. We believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. Learn more at https://jobs.iqvia.com