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Sr. Strategic Operations Director (R1061999) in Durham, NC at IQVIA™

Date Posted: 5/24/2019

Job Snapshot

  • Employee Type:
  • Location:
    Durham, NC
  • Experience:
    Not Specified
  • Date Posted:
  • Job ID:

Job Description

Join us on our exciting journey! IQVIA™ is The Human Data Science Company™, focused on using data and science to help healthcare clients find better solutions for their patients. Formed through the merger of IMS Health and Quintiles, IQVIA offers a broad range of solutions that harness advances in healthcare information, technology, analytics and human ingenuity to drive healthcare forward.


  • Lead strategic planning, direction and support to business/strategic development initiatives for designated customer.
  • Lead member of the strategic Account Management team; responsible for leading key SAM initiatives.
  • Lead member of the Strategic Account Management (SAM) team; responsible for leading key SAM initiatives.
  • Effective communication skills with key senior leaders and executives
  • Directs the designated customer account globally to provide leadership oversight to customer and Quintiles assigned project teams and lead the development of and adherence by all project teams to an operations manual specific to the designated customer account for all product development projects.
  • Accountable for the development and management against key customer rules of engagement and/or operational norms.
  • Direct the delivery against key metrics, milestones, and contractual obligations for a portfolio of projects to encompass expectation setting and management against quality, time and financial objectives (e.g. project & portfolio margin targets).
  • Serve as the primary operational management contact globally to the designated customer account; responsible for driving and ensuring appropriate communication channels are maintained and key customer expectations transcend the organization and are adhered to across the portfolio of projects.
  • Lead the review of a customer pipeline, opportunities pending, and future customer needs in support of the quarterly development of resource forecasts for delivery to the cost centers providing resources to the designated customer account (e.g. project management, QLAB, Phase I, ECG, data management, clinical operations, biostatistics, etc).
  • Act as the key relationship manager for designated customer; serve as the primary management holder for a designated customer escalation plan, recommend courses of action regarding client management issues; implement requisite action plans.
  • Serve as a member of the designated customer Operations and Governance Committee(s).
  • Team member responsible for participation in the development and support of customer sales initiatives; activities to include, proposal and budget development, commercial feasibility of potential programs and impact on company operations and goals.
  • Lead, oversee and manage the enterprise to ensure global customer best practices are adhered to by individuals assigned to projects for the designated customer account.
  • Lead, oversee and manage the enterprise to ensure the Quintiles transformational and business practices are adhered to by individuals assigned to projects for the designated customer account.
  • Perform other duties as assigned.


  • Strong Core Clinical (Phase Ib through Phase 3) operations experience
  • Typically requires a minimum of 10 years of prior relevant experience (pharmaceutical, CRO, or related industry, experience to include clinical operations, CRA, Commercial and /or alternative operational functional  business development, data management, project management, laboratory, pre-clinical)
  • Equivalent combination of education, training and experience


  • Requires exceptional business knowledge to drive results for the organization.
  • Applies extensive business and industry expertise and provides organizational thought leadership.

The above information on this description has been designed to indicate the general nature and level of work performed.  It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, qualifications and working conditions required of employees assigned to this job.  While this is intended to be an accurate reflection of the job, management reserves the right to revise the job at any time

IQVIA is an EEO Employer - Minorities/Females/Protected Veterans/Disabled'

We know that meaningful results require not only the right approach but also the right people. Regardless of your role, we invite you to reimagine healthcare with us. You will have the opportunity to play an important part in helping our clients drive healthcare forward and ultimately improve human health outcomes. Whatever your career goals, we are here to ensure you get there! We invite you to join IQVIA™

Job ID: R1061999