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Product Sppt Tech Advisor 1 (R1062025) in Bangalore, India at IQVIA™

Date Posted: 2/11/2019

Job Snapshot

Job Description

Join us on our exciting journey! IQVIA™ is The Human Data Science Company™, focused on using data and science to help healthcare clients find better solutions for their patients. Formed through the merger of IMS Health and Quintiles, IQVIA offers a broad range of solutions that harness advances in healthcare information, technology, analytics and human ingenuity to drive healthcare forward.

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RESPONSIBILITIES
• Responsible for acknowledging incidents and requests, analyzing the impact and taking appropriate actions.
• Coordinating with the other support groups/Tier 3 teams to gain domain knowledge or requirement clarifications etc.
• Responsible for day-to-day activities and other BAU work.
PRIMARY FOCUS AREAS
• Quality
• KPI’s and SLA’s
• CSI for the assigned process and application service areas
• Data Analytics
KNOWLEDGE, SKILLS & REQUIREMENTS
• Excellent communication skills (verbal, written, interpersonal).
• Should have exposure to working with US and UK clients.
• Excellent documentation, presentation, analytical and multitasking skills.
• ITIL v3 Foundation certified with good Knowledge of Event, Incident, Change, Problem and Configuration Management.
• Committed to Process Improvements and Operational Delivery by working with the Management.
• Inquisitiveness and strong desire to learn about the tools, technologies and procedures.
• Personable, non-political and non-confrontational in approach.
• Team oriented, adaptable, dependable, and strong work ethics.
• Ability to communicate efficiently to help keep all team members informed.
• Ability to work in a fast paced environment.
• Willing to work in shifts and weekends to support the 24/7 environment.
• Willing to work outside of the business hours based on operational requirements.
• Effective ticket handling skills
• Influential leadership and Customer Focus.
• Adherence to QuintilesIMS values, process and procedures.
• Technical:
o Good understanding of IT Infrastructure, Windows server, Operating systems and Networking.
o Good understanding of Shared Services and Managed Services delivery models
o Good Knowledge of WebLogic and middleware
o Good Knowledge of Monitoring Tools
o  Basic understanding of Hardware, UNIX, Storage, Network, Active Directory, Domain, database, web portals, IIS concepts.
o Basic understanding of distributed computing technologies
o Good Understanding of Application Architecture [2 Tier vs 3 Tier]
o Basic understanding of DevOpS model
EXPERIENCE
• Enthusiastic, Energetic individual with relevant 4+ years of application support experience.

We know that meaningful results require not only the right approach but also the right people. Regardless of your role, we invite you to reimagine healthcare with us. You will have the opportunity to play an important part in helping our clients drive healthcare forward and ultimately improve human health outcomes. Whatever your career goals, we are here to ensure you get there! We invite you to join IQVIA™



Job ID: R1062025