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Product Specialist (Lifecycle Safety) (R1056015) in Dublin, Ireland at IQVIA™

Date Posted: 5/20/2019

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Job Description

Join us on our exciting journey! IQVIA™ is The Human Data Science Company™, focused on using data and science to help healthcare clients find better solutions for their patients. Formed through the merger of IMS Health and Quintiles, IQVIA offers a broad range of solutions that harness advances in healthcare information, technology, analytics and human ingenuity to drive healthcare forward.


The Product Specialist is the solution architect responsible for crafting and defending the strategy based on competitive intelligence, business development input and the specs of the RFP. The product specialist is a single point of operational contact for the Proposal Developer, Business Development, Governance and the Customer (as appropriate). A requirement of this role is to formulate operational budgetary assumptions and take decisions to steer the creation of the budget, fulfil required customization of text and data and defend the strategy and pricing through to delivery. Assists in post proposal submission follow up activities and in completion of complex RFIs.


  • Manage customer interface and communication for assigned projects/programs. Represent Lifecycle Safety on projects/programs; serve as primary point of contact within Lifecycle Safety for all internal and external customers; liaise between internal/external customers and Lifecycle Safety Operational teams.
  • Manage customer deliverables for assigned projects/programs.  Tactical, day-to-day customer-facing leadership at project/program level. Responsibilities include project planning (timelines, deliverables), scope management, quality management and project financial management.
  • May act as an account owner over a program or customer portfolio and therefore report program/portfolio level metrics and provide oversight of projects they do not directly lead. 
  • Performs role of solution architect responsible for crafting and defending proposed solutions to new standalone Safety business opportunities. Formulates operational budgetary assumptions and takes decisions to steer the creation of the budget, fulfil required customization of text and data. Acts autonomously as the Safety Subject Matter Expert (SME) and single point of contact for Governance, Executives and Integrated Partners in construction of proposed solution and defends the strategy and pricing from initiation through to delivery.
  • Represents as Safety SME. Provide leadership and accountability for customer-facing collateral and operational support to deliver key customer messages, working cross-functionally and across the opportunity lifecycle, integrating lifecycle safety core message delivery into customer facing material, presentations and meetings. Collaborate with senior leadership to implement strategic initiatives and ensure global consistency.
  • Provide leadership structure for customer service interface from scoping stage, through proposal generation, bid defence to transition of work and service delivery; and throughout the development and commercial life cycle of the product.
  • Manage finances for assigned projects/programs.  Update financial systems, revenue recognition, invoicing, project budget review, project financial analysis, pursuit of change orders, etc.
  • Ensure financial project performance through oversight of key performance metrics (i.e. revenue, direct costs, time-sheet costs, contribution margin).
  • Develop specialist expertise and may act as a Subject Matter Expert (SME) on departmental, regional or global initiatives.
  • Work with sales and proposals to ensure rapid, seamless, tailored responses to opportunities. Drive business growth by improving customer loyalty through enhanced customer relations, service delivery excellence and excellent customer communication.
  • Manage start-up of new projects using standard operating procedures and best practices, including identifying potential risks during project initiation and implementing mitigation measures to ensure seamless delivery at maintenance stage.
  • Lead meetings with internal and external stakeholders. Provide project status updates, defines processes, project/planning strategy.


  • Strong knowledge of applicable global, regional and local clinical research regulatory requirement; i.e. Good Clinical Practice (GCP) and International Conference on Harmonization (ICH) guidelines, IQVIA Standard Operating Procedures.
  • Working knowledge of Lifecycle Safety service lines; willingness to increase knowledge across Lifecycle Safety service lines and develop new skills.
  • Excellent team management and leadership skills, conflict management.
  • Strong project management; planning and organizational skills.
  • Effective verbal and written communication skills including ability to network and lead teleconferences.
  • Effective collaborative, organizational and delegation skills.
  • Ability to establish and maintain effective working relationships with co-workers, managers and customers.
  • Ability to deliver on multiple projects and manage competing priorities.
  • Ability to manage ambiguity.
  • Effective business focus, marketing, sales skills.
  • Proven strong presentation; report writing skills and customer focus skills.
  • Ability to achieve results through communication, facilitation, negotiations in a matrix service delivery environment with shared accountabilities.
  • Independent judgment, negotiating, decision-making, and problem solving skills.
  • Effective business acumen and financial analytical skills, tactical planning, budgeting.
  • Customer focused with effective relationship building skills.
  • Effective motivating, influencing and conflict resolution skills.


4 to 6 years' clinical research experience in a Contract Research Organization or Pharmaceutical company combining 4 years of Lifecycle Safety (Pharmacovigilance, CEVA, Medical Information, Safety Publishing, Risk Management etc.) and 2 years' project management experience

We know that meaningful results require not only the right approach but also the right people. Regardless of your role, we invite you to reimagine healthcare with us. You will have the opportunity to play an important part in helping our clients drive healthcare forward and ultimately improve human health outcomes. Whatever your career goals, we are here to ensure you get there! We invite you to join IQVIA™

Job ID: R1056015


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