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BDF Service Delivery Manager (R1057666) in Plymouth Meeting, PA at IQVIA™

Date Posted: 4/17/2019

Job Snapshot

Job Description

Join us on our exciting journey! IQVIA™ is The Human Data Science Company™, focused on using data and science to help healthcare clients find better solutions for their patients. Formed through the merger of IMS Health and Quintiles, IQVIA offers a broad range of solutions that harness advances in healthcare information, technology, analytics and human ingenuity to drive healthcare forward.

Service Delivery Manager - BDF - single point of contact for named business offering/services within Technology & Commercial Services

Primary responsibilities:
- Business demands/queries/projects:
  - Business system implementation and upgrades,
  - Integration of acquisitions, 
  - Real Estate relocation, 
  - Client / Internal audits,
  - Business continuity / disaster recovery
  - Other non-standard business demands
- CIO Service Delivery Owner
  - services definition/onboarding
  - service level requirement - OLA standard & specific
  - services level monitoring and reporting scorecards / KPI
- Critical issues escalations

Key expectations:
- Aware of business priorities and directions
- Focused on Operational Improvements
- CIO owner of business driven projects
- Promoter of IT services, process, roles and procedures to the business
- Gatherer of information to facilitate the implementation of CIO projects and initiatives. Execution of CIO projects within business.
- Supporting annual budget cycle between BU and CIO

Required skillets/experience
- strong technical background (understanding the following technologies preferred: Hadoop, Mesos, Kubernetes), experience in IT services
- business oriented (ability to discuss technology with non-technical audience, presentation skills, negotiation skills)
- analytic/structure mind, project/program management experience
- experience with driving organization/relationship transformation

IQVIA is an EEO Employer - Minorities/Females/Protected Veterans/Disabled'

We know that meaningful results require not only the right approach but also the right people. Regardless of your role, we invite you to reimagine healthcare with us. You will have the opportunity to play an important part in helping our clients drive healthcare forward and ultimately improve human health outcomes. Whatever your career goals, we are here to ensure you get there! We invite you to join IQVIA™

Job ID: R1057666