Site Operations Associate, office based in Slovakia (R1123748) in Bratislava, Slovakia at IQVIA™

Date Posted: 3/20/2020

Job Snapshot

Job Description

IQVIA™ is the leading human data science company focused on helping healthcare clients find unparalleled insights and better solutions for patients. Formed through the merger of IMS Health and Quintiles, IQVIA offers a broad range of solutions that harness the power of healthcare data, domain expertise, transformative technology, and advanced analytics to drive healthcare forward.

Salary: 1 150 € (gross)- Our offer to you may be higher based on your experience.

Summary of Essential Job Functions

  • Provides support for the start-up, maintenance and study closeout phases of payments service delivery.
  • Identify and communicate opportunities for process improvement
  • Ensures that all contract records are established to support timely and accurate payments to sites within the terms of signed SOWs with sponsors.
  • Works in coordination with designated Study Operations Leads to support achievement of contractual commitments from study initiation through closeout.
  • Set-up vendor records and maintain the master site list for assigned clinical trials ensuring that all payee records are established according to the terms of the Clinical Trial Agreement (CTA).
  • Post contract related documents to the site contract record
  • Set-up initial visit and reimbursable budgets.
  • Performs payment processing and service resolution for an assigned set of sponsors and studies
  • Responsible for ownership, opening, monitoring and resolution of cases and site communications
  • Ensure support to the clinical trial sites is provided at our levels of excellence through timely resolution of issues that are raised through email and/or phone contact.
  • Ensures work is SSAE 16 compliant where appropriate.
  • Perform peer reviews as assigned to ensure the accuracy of all vendor and contract records.
  • Responsible for opening, managing and closing trackers with our Finance department and with our Clients
  • Responsible for final closeout site communication and ensuring all payments are appropriately processed
  • Performs ongoing edits and updates of applicable site specific information in database for accurate reporting
  • Assist in the preparation of project status reports that are reviewed with the client during Project Team and Governance Meetings
  • Acts as escalation point for open issues from the sites
  • Other duties as assigned


  • Customer Orientation – Quickly and effectively solves customer problems. Lets customers know he/she is willing to work with them to meet their needs. Presents a cheerful, positive manner with customers.
  • Professionalism and Accountability - Demonstrates enthusiasm for and commitment to the position and accepts responsibility for personal actions. Sets high standards and well-defined, realistic goals for one’s self; displays a high level of effort and commitment towards completing assignments in a timely manner; is motivated to achieve.
  • Technical/Professional Knowledge and Skills - Acquires and applies knowledge, skills and experience to accomplish results. Assesses situations accurately and determines appropriate action. Identifies and utilizes resources effectively and responsibly. Plans, prioritizes, and organizes work effectively to produce measurable results. Takes ownership for own self-development.
  • Adaptable - Personally develops a new method or approach. Proposes new approaches, methods, or technologies. Develops better, faster, or less expensive ways to do things.
  • Teamwork - Listens and responds constructively to other team members’ ideas. Expresses disagreement constructively (e.g., by emphasizing points of agreement, suggesting alternatives that may be acceptable to the group). Provides assistance, information, or other support to others, to build or maintain relationships with them.

Minimum Experience Requirements

  • Bachelor’s Degree in Finance or Business Administration or equivalent experience
  • Minimum 1¬-2 years of relevant work experience preferred
  • Minimum 1-2 years of prior accounts payable/invoicing experience preferred
  • Experience with financial business applications preferred
  • Prior customer service experience preferred
  • General knowledge of Clinical Trial Industry preferred
  • Familiarity with foreign currency

Skill Requirements

  • Must be customer focused and have excellent interpersonal, written and oral communication skills
  • Strong analytical skills and attention to detail
  • High energy, self-starter with the ability to work in a team environment as well as independently
  • Able to think independently, and to analyze and solve problems creatively
  • Strong time management and planning skills
  • Detail oriented, analytical and the ability to meet aggressive deadlines
  • Comfortable working in a global company environment
  • Strong PC skills (i.e. Microsoft Office, Google, MS Project, SAP-Business One)

Join Us

Making a positive impact on human health takes insight, curiosity, and intellectual courage. It takes brave minds, pushing the boundaries to transform healthcare. Regardless of your role, you will have the opportunity to play an important part in helping our clients drive healthcare forward and ultimately improve outcomes for patients.

Forge a career with greater purpose, make an impact, and never stop learning.

Job ID: R1123748


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