ServiceNow Developer (R1113017) in Warsaw, PL at IQVIA™

Date Posted: 3/18/2020

Job Snapshot

  • Employee Type:
  • Location:
    Warsaw, PL
  • Experience:
    Not Specified
  • Date Posted:
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Job Description

IQVIA™ is the leading human data science company focused on helping healthcare clients find unparalleled insights and better solutions for patients. Formed through the merger of IMS Health and Quintiles, IQVIA offers a broad range of solutions that harness the power of healthcare data, domain expertise, transformative technology, and advanced analytics to drive healthcare forward.

Role –Technical Implementation Specialist (ServiceNow)

IQVIA - Background

Around the world healthcare stakeholders are working to improve real-world patient outcomes through treatment innovations, provision and access to healthcare. IQVIA provides the information, technology and service solutions they need to drive new insights and approaches. With a global team of 50,000, we harness insights, commercial and scientific depth, and executional expertise to empower clients to achieve some of their most important goals: improving clinical, scientific and commercial results, realising the full potential of innovations and ultimately, driving healthcare forward.

We are one of only a few organisations that integrate real-world evidence, health economics, outcomes research, consulting, and health intelligence tools at the national and international levels across the healthcare value chain.

The position we are recruiting for sits within IQVIA Real World Insights, which applies healthcare intelligence tools and Real World Insights expertise to deliver deep insights into the realities of healthcare delivery, patient populations, pathway design, the effectiveness of healthcare interventions and products, and value for money. 

European Data & Evidence Networks

It is our belief that availability and transparency of treatment data lead to improved patient care. As such, in collaboration with leading pharmaceuticals and in consultation with healthcare professionals, governments and patient groups, IQVIA is leading the development pan-European information infrastructure platforms to collate comprehensive, up-to-date and validated data on how anti-cancer medicines are used in clinical practice. Working with healthcare data providers across Europe, the initiatives will enable the oncology community to keep pace with innovation and derive the greatest value from anti-cancer treatments.

Technology is at the very core of our success and the enabler of our ambition to help connect treatment innovation to patient benefits and ultimately broaden the opportunity for individual patients to receive the therapies that are appropriate for them.

Job Description Overview

IQVIA are looking for a highly skilled and experienced ServiceNow developer and administrator for the continued development and support of a new service to the health care community. This initiative has been in development for 12 months and has launched operational service in a number of functional areas, with continuing development planned to complete the implementation roadmap. In addition to building the usual ITSM operational processes (IPCC), ServiceNow will also provide process automation and oversight for Data Production lifecycle from secure data supply to information reporting.

The ODN programme is looking for an individual who will be involved in the whole project life cycle, is flexible and can adapt easily to changing demands and priorities; someone who can work with business representatives to qualify business needs, elicit requirements, design solutions and implement required development to realise new capabilities and integrations with other systems.

Principal Accountabilities

Support production Service Now system for internal and external user base Define and configure the Security requirements

End Users will require data segregation in a SIAM tower model

Companies and Groups will be hierarchical in a defined structure.  This will also define the business service hierarchy mapping from Continent > Country > Group > Supplier > Location

Reporting privileges must be defined to ensure a reporting user can only report on tables to which they have access

User Integration

Replication of user data with the isolated Windows Forest serving the application platform.

Integration with the Single Sign On platform.

Enabling end users to be granted rights to manage their own users - including creating and updating their user records whilst ensuring no visibility of other end user organisations.

Building a greenfield CMDB

Population with data centre components from one data centre with approx. 40 nodes.

Definition of the hierarchy for Business Services - one service for each data supplier plus sub services

Discovery and Service Mapping to keep the CMDB up to date.

IPCC configuration and administration

Configuration of the IPCC services

Service Level Agreements / KPIs

Events - the application platform will need to trigger automated Incident tickets in ServiceNow.  Custom Application development using CreateNow to meet additional requirements for customer interactions.

Experience, Skills and Qualifications

A minimum of three years and two full project life cycle of ServiceNow ITSM, ITOM and PPM modules, including the following:

  • Significant hands-on expertise with ServiceNow.
  • Understanding business needs, documenting and validating User Stories with business sponsors and work stream leads.
  • Experience of creating custom applications using the CreateNow development suite.
  • Substantial experience using Discovery tools in tandem with external data sources to build a comprehensive CMDB, to include manual and automated discovery techniques.
  • Service Mappings – extensive experience using Service Mapping to design and configure business service maps for a top-down view of the infrastructure.  Includes design of custom patterns to fit non-standard deployments and custom application architectures.
  • Experience with other ServiceNow modules, including PPM, ITOM and Performance Analytics.
  • Configuration and installation of ServiceNow MID servers in highly restricted environment.
  • Designing and creating Integration with services/platforms such as email, Active directory, Single Sign On, SOAP/REST connectors, Twilio, Event monitoring.
  • Experience with the following: JSON, REST, SOAP, XML, Powershell, VBScript,, Javascript, C#, web services, Jellyscript, AJAX and similar.
  • Providing supervisory and oversight to ServiceNow implementation partner to ensure quality and business objectives are delivered.

Other technical and background skills required, include:

  • Significant Wintel infrastructure, design, administration and troubleshooting experience.
  • Windows Server administration from single-server to global multi-forest environments.
  • Specialisation in security issues, particularly Internet-facing services, SSL encryption, VPNs and Cisco ASA firewalls.
  • LAN and WAN Network design, analysis, documentation and troubleshooting.
  • Hypervisor and VMWare administration.
  • Ability to engage with users to quickly identify and resolve issues and provide guidance remotely.

Nice to have

  • System administration and configuration experience of Salesforce Sales Cloud or other CRM applications.
  • Some experience of data modelling, management and migration and ETL and MDM.
  • Familiar with BPMN and other process modelling techniques.


Competitive and commensurate with experience.

Why Real World Insights (RWI) is important to IQVIA

IQVIA believes that the growing use of RWI is one of the most critical developments in life sciences today.  With an explosion of new electronic data sources, transformations in technology, new analytic methodologies, and deeper understanding of healthcare issues, IQVIA is investing heavily in growing this part of our business. 

Why Real World Insights is important in healthcare

At its core, Real-World Insights or RWI (which is derived from Real-World Data or RWD) provides the unique opportunity to better understand patient outcomes.  This moves healthcare from an industry where long-term decisions about medicines are made based on a set of randomised controlled trials (RCT’s) in a controlled environment before and around launch, to a world where decision making is supplemented with real world evidence captured from thousands or millions of treatment decisions and their impact on outcomes.

Join Us

Making a positive impact on human health takes insight, curiosity, and intellectual courage. It takes brave minds, pushing the boundaries to transform healthcare. Regardless of your role, you will have the opportunity to play an important part in helping our clients drive healthcare forward and ultimately improve outcomes for patients.

Forge a career with greater purpose, make an impact, and never stop learning.

Job ID: R1113017


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