Service Desk Support Analyst (R1116054) in Moscow, Russian Federation at IQVIA™

Date Posted: 1/31/2020

Job Snapshot

Job Description

IQVIA™ is the leading human data science company focused on helping healthcare clients find unparalleled insights and better solutions for patients. Formed through the merger of IMS Health and Quintiles, IQVIA offers a broad range of solutions that harness the power of healthcare data, domain expertise, transformative technology, and advanced analytics to drive healthcare forward.

Service Desk Support Analyst Provides for a single point of contact to the Client for post-implementation technical services (Salesforce)

Responsibilities:

  • Analyze project status (Open issue, Mass issues)
  • Control all processes between IQVIA and Client according SLA Agreements
  • Provides reports for clients
  • Improving current client's CRM system according with client's needs
  • Organize process for Ad-hoc query
  • Write statement of work

Requirements:

  • Bachelor’s degree (possible students of evening-time education)
  • Relevant 1-year experience in Customer Support / Service Desk
  • Working knowledge of Salesforce.com (administrator certificate is preferable)
  • Proficiency in English (Intermediate)
  • Problem-solving and client-oriented approach
  • Good communication skills

We offer

  • Regular employment
  • Competitive salary and benefits package
  • Stable position in a global company – word’s leader advisor on the healthcare industry

Join Us

Making a positive impact on human health takes insight, curiosity, and intellectual courage. It takes brave minds, pushing the boundaries to transform healthcare. Regardless of your role, you will have the opportunity to play an important part in helping our clients drive healthcare forward and ultimately improve outcomes for patients.

Forge a career with greater purpose, make an impact, and never stop learning.



Job ID: R1116054