Senior Customer Training Consultant (R1120628) in London, UK at IQVIA™

Date Posted: 3/27/2020

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    London, UK
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    3/27/2020
  • Job ID:
    R1120628

Job Description

IQVIA™ is the leading human data science company focused on helping healthcare clients find unparalleled insights and better solutions for patients. Formed through the merger of IMS Health and Quintiles, IQVIA offers a broad range of solutions that harness the power of healthcare data, domain expertise, transformative technology, and advanced analytics to drive healthcare forward.

The Technology Solutions division of IQVIA develops, markets, and implements healthcare-focused enterprise software applications to help life sciences customers drive their business from molecule to market.

Our Global training team has a direct impact on our employees, our partners, our customers, and the business by providing product, business process, general technology education, and (limited) skills training for audiences around the globe, such as but not limited to: Sales, Delivery, Partners, Client End-Users.

Responsibilities:

As an IQVIA Technologies Sr. Customer Training Consultant, you will be responsible for tactically supporting the customer training strategies and their associated processes. This includes educating and supporting sales and partner teams on our training offerings and how they are delivered, as well as determining requirements for custom training requests, and adhering to the engagement model in a way that results in success for our customers and partners.

Specifically, you will:

  • Consult with customers and business stakeholders regarding IQVIA training offerings
  • Manage the customer engagement lifecycle for customer training in the assigned region
  • Work with sales and delivery teams to develop new customer training opportunities while maintaining and fostering the growth of existing customer accounts
  • Meet training revenue growth targets for the assigned region
  • Determine training needs and provide and or validate estimates for customer training opportunities 
  • Identify and validate delivery requirements
  • Manage custom development and instructional delivery workflows for customer and partner projects
  • Educate account and sales teams on the training function and how it is a valued add to our clients.
  • Stay current on latest industry trends and develop approaches to adopt best practices
  • Provide excellence in industry best practices and continual improvement initiatives
  • Provide input on new training curricula and existing curricula revisions
  • Be responsible for quality content development, excellence in instructional delivery, and achieving project deadlines.
  • Assist in development and maintenance of processes and best practices for account management, custom curriculum development, project management, and regional reporting requirements.
  • Work with internal and 3rd party resources to enable the efficient development of high-quality training collateral
  • Take on curriculum design responsibilities as required by the organization
  • Take responsibility for the reporting of customer outcomes and success in the respective region
  • Communicate and coordinate with peers in other regions to facilitate standardization of processes and delivery while ensuring regional training needs are met
  • Facilitate how our team collectively meets its revenue goal

Skills and Experience:

  • Strong experience in customer education programs and services
  • Expertise in education business development, account management, and the identification of custom training requirements
  • Experience using Salesforce.com to prospect, manage accounts/projects, and track progress
  • Experience working in a multi-cultural, global organization
  • Outstanding communications, problem solving, and project management skills
  • Ability to influence and indirectly manage across functional teams
  • Strong time management, organizational skills, and the ability to manage multiple projects in a fast-paced environment
  • Excellent interpersonal and relationship-building skills
  • Knowledge of Healthcare/Life Sciences Industry and/or SaaS Technology a plus
  • Experience in a technical training environment
  • Bachelor's degree required an advanced degree a plus
  • Experience in a technology company or related field

Join Us

Making a positive impact on human health takes insight, curiosity, and intellectual courage. It takes brave minds, pushing the boundaries to transform healthcare. Regardless of your role, you will have the opportunity to play an important part in helping our clients drive healthcare forward and ultimately improve outcomes for patients.

Forge a career with greater purpose, make an impact, and never stop learning.



Job ID: R1120628