Senior Credit Controller (R1102302) in London, UK at IQVIA™

Date Posted: 1/14/2020

Job Snapshot

Job Description

IQVIA™ is the leading human data science company focused on helping healthcare clients find unparalleled insights and better solutions for patients. Formed through the merger of IMS Health and Quintiles, IQVIA offers a broad range of solutions that harness the power of healthcare data, domain expertise, transformative technology, and advanced analytics to drive healthcare forward.

IQVIA is a leading global provider of information, innovative technology solutions and contract research services focused on using data and science to help healthcare clients find better solutions for their patients. IQVIA offers a broad range of solutions that harness advances in healthcare information, technology, analytics and human ingenuity to drive healthcare forward. IQVIA enables companies to rethink approaches to clinical development and commercialization, innovate with confidence as well as accelerate meaningful healthcare outcomes. IQVIA has approximately 55,000 employees in more than 100 countries, all committed to making the potential of human data science a reality.


The London & Reading based Finance Team works closely with all of the departments across IQVIA supporting in the annual planning process; monthly forecasting & reporting on key KPIs metrics; annual filing of audited accounts & cash collection.

Role Summary

We are looking for an experienced, dynamic, credit controller / account handler, to ensure the timely collection of all customer debt. This credit specialist will need to be comfortable approaching clients proactively for payment projections, at least 2-3 weeks prior to due dates. They will need to be confident presenting monthly calls on key accounts, with a view to resolving / coordinating resolution of all queries externally/internally promptly, as to ensure settlement on due dates. Target driven & confident, they will have to prioritise their workload efficiently, as to achieve their goals, whilst also being commercially considerate of their actions & the greater business strategy. They should be able to impress on internal staff, as to promote our “Order to cash” Credit Management ethos throughout IQVIA, so escalations of late/non-payment, are welcomed & acted upon promptly by KAMS & Opportunity Owners. The monitoring the agreed credit limits and implement necessary steps if due dates are exceeded. This role is vital in the cash flow of the organization. The key KPI metrics include maximizing cash collection, reduce bad debt provision & the reduction in days outstanding mainly driven by our overdue debt.

Key Responsibilities:

  • Debt collection / high volume of calls for complex key accounts
  • Deal with all customer queries to ensure a swift payment is made
  • Good knowledge of aged debt reporting, strong reporting and analytical skills
  • Support FD with monthly reporting to the EMEA Leads in the form of a DSO Forecast; DSO Drivers & Monthly DSO meeting
  • Produce monthly KAM Report with key metrics in order to gain support from the business to collect in overdue cash
  • Calculation of bad debt provision
  • Reduce overdue debt month on month
  • Manage monthly collection calls with key clients
  • Cover credit manager’s ledger in absence
  • Liaise with other internal departments to resolve any disputes quickly i.e. incorrect address or purchase order numbers
  • Ensure external portals are maintained up to date and any issues are resolved to ensure swift payment
  • Check customers have the correct payment terms (as per their MSA contract) amend as necessary
  • Building strong relationship with team, internal and external key accounts
  • Maintain a high level of “housekeeping” on the ledger
  • Maintain all accounts receivables, impairments and write offs

Skills, Education and Experience Required:

  • Confident, friendly but assertive
  • Excellent communication skills,
  • High level of oral & written grammar
  • Target driven, with a high work rate
  • A great negotiator
  • Good analytical skills
  • A sound problem solver/efficient
  • Able to follow instructions from mgmt. to deadlines.
  • Focused on company targets, while attentive to all processes & deadlines
  • Able to prioritize and take responsibility for own workload
  • Excellent time management & organization skills
  • Motivated and able to demonstrate initiative
  • Competent in all Microsoft Office packages specifically outlook, excel, and word
  • Previous use of SAP - Desirable

Join Us

Making a positive impact on human health takes insight, curiosity, and intellectual courage. It takes brave minds, pushing the boundaries to transform healthcare. Regardless of your role, you will have the opportunity to play an important part in helping our clients drive healthcare forward and ultimately improve outcomes for patients.

Forge a career with greater purpose, make an impact, and never stop learning.

Job ID: R1102302