Production Statistician (R1108626) in Milano, Italy at IQVIA™

Date Posted: 3/18/2020

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Milano, Italy
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    3/18/2020
  • Job ID:
    R1108626

Job Description

IQVIA™ is the leading human data science company focused on helping healthcare clients find unparalleled insights and better solutions for patients. Formed through the merger of IMS Health and Quintiles, IQVIA offers a broad range of solutions that harness the power of healthcare data, domain expertise, transformative technology, and advanced analytics to drive healthcare forward.

Data Analyst, Milan

Role Overview

Under guidance, provides monitoring and support of the production job flow in a multi-platform environment.

Principal Accountabilities:

  • Monitors the production environment using established tools.
  • Responds to job failures/issues and correct problems/issues when possible according to established procedures. 
  • Escalates issues requiring second-level support to appropriate individuals using the established call escalation procedures.
  • Takes appropriate action to ensure that processes are completed according to the schedule provided.
  • Executes special processing requests as submitted. Requests permanent changes to identified problems via action log process.
  • Enters issues into the problem management tool with appropriate information for follow-up and permanent resolution.
  • Informs relevant production and user areas of outstanding issues that require further follow-up. 
  • Provides appropriate turnover of activities and environment to the next shift.
  • Provides shift status to supervisor detailing issues requiring attention.
  • Provides training to new/junior analysts as required.
  • Acts as a product-specific or procedural subject matter expert for other analysts in the absence of Scheduling and/or supervisor.
  • May support the day to day activities of off-shore production hub, to ensure high quality, accurate and timely deliverables which meet requirements 
  • May support client facing teams, business line initiatives or 3rd parties
  • May provide input for new system development, including requirement gathering, UAT and implementation.

We know that meaningful results require not only the right approach but also the right people. Regardless of your role, we invite you to reimagine healthcare with us. You will have the opportunity to play an important part in helping our clients drive healthcare forward and

Whatever your career goals, we are here to ensure you get there!

We invite you to join IQVIA™.

IQVIA™ is an equal opportunity employer. We make employment decisions based on qualifications and merit. We prohibit discrimination based on any unlawful consideration such as age, race, national origin, gender or other "protected status."

Join Us

Making a positive impact on human health takes insight, curiosity, and intellectual courage. It takes brave minds, pushing the boundaries to transform healthcare. Regardless of your role, you will have the opportunity to play an important part in helping our clients drive healthcare forward and ultimately improve outcomes for patients.

Forge a career with greater purpose, make an impact, and never stop learning.



Job ID: R1108626

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