Patient Recruitment Services Specialist _ Office-based (R1116198) in Durham, NC at IQVIA™

Date Posted: 2/11/2020

Job Snapshot

  • Employee Type:
  • Location:
    Durham, NC
  • Experience:
    Not Specified
  • Date Posted:
  • Job ID:

Job Description

IQVIA™ is the leading human data science company focused on helping healthcare clients find unparalleled insights and better solutions for patients. Formed through the merger of IMS Health and Quintiles, IQVIA offers a broad range of solutions that harness the power of healthcare data, domain expertise, transformative technology, and advanced analytics to drive healthcare forward.


Assist Patient Recruitment Services team and manage assigned tasks related to the coordination, planning, and implementation of Patient Recruitment and Retention operational plans and site support services on assigned studies. Communicate with internal project teams to implement and monitor impact of the recruitment/retention and/or site support tactical plans and create and provide project reporting. Collaborate with internal teams and external providers to coordinate aspects of tactics associated with the recruitment/retention strategy or implementation of site services. May assist Patient Recruitment Services team to represent IQVIA Patient Recruitment and Site Support team at site/client-facing meetings (i.e. KOM, IM, F2F/LL, etc.), or in training CRAs and site staff


  • Assist Site Services Management in completion of the scope of work, objectives, quality of deliverables, and other activities of projects as deemed necessary
  • Assist in coordination of project activities for team members regarding their project-oriented tasks to ensure that project milestones are met
  • Provide project team support for development and delivery of innovative patient recruitment services and products, with an emphasis on referral management and site support
  • May be responsible for project follow up and tracking, which would include both internal and external parties, and tasks such as patient and site follow up, tracking of referrals and disposition, validation of potential referring physicians and identification of recruitment and retention pathways. 
  • Assist in tracking resources to assure adequate coverage to meet project deliverables and milestones
  • Provide technical support as necessary on project specific and interdepartmental training efforts
  • Assist with the establishment of new procedures and offer suggestions for process improvements for existing procedures.
  • Communicate with sites regarding Recruitment and Retention activities, including but not limited to: making follow-up calls regarding patient referrals, patient and site needs and status, tracking logs, , management of ICFs, finance trackers, receipt of Recruitment and Retention materials, patient support programs, etc.
  • May represent Patient Recruitment with sites on the conduct of centralized Recruitment and Retention efforts (e.g. follow up with sites for missing documents, answer site questions, conduct Recruitment and Retention teleconferences with sites, etc.)
  • Update, manage and maintain data tracking entries into designated tracking systems and tools in accordance with project requirements
  • Assist Managers with periodic report generation and review
  • Assist with the on-boarding and training of new staff by acting as a role mentor and provide role shadowing opportunities as needed
  • Other duties as assigned by Management


  • General awareness of the clinical trial environment and drug development process
  • Knowledge of recruitment services, site-based processes and workflow; on-site experience is a plus
  • Good word processing skills and knowledge of MS Office applications
  • Good attention to detail
  • Ability to work on multiple projects
  • Strong interpersonal skills and effective presentation skills
  • Ability to establish and maintain effective working relationships with coworkers, managers and clients
  • Computer skills including proficiency in aspects of data analysis and presentation software, Microsoft Word, and Excel
  • Good written and verbal communication skills including good command of English
  • Ability to work creatively and independently in a complex global environment. Ability to adapt and be flexible to changing priorities


  • Bachelor’s Degree with 3 yrs. experience in a project-based or administrative environment or equivalent combination of education, training and experience

Join Us

Making a positive impact on human health takes insight, curiosity, and intellectual courage. It takes brave minds, pushing the boundaries to transform healthcare. Regardless of your role, you will have the opportunity to play an important part in helping our clients drive healthcare forward and ultimately improve outcomes for patients.

Forge a career with greater purpose, make an impact, and never stop learning.

IQVIA is an EEO Employer - Minorities/Females/Protected Veterans/Disabled

IQVIA, Inc. provides reasonable accommodations for applicants with disabilities.  Applicants who require reasonable accommodation to submit an application for employment or otherwise participate in the application process should contact IQVIA’s Talent Acquisition team at to arrange for such an accommodation.

Job ID: R1116198