Jr Scrum Master (R1012845) in Mesa, AZ at IQVIA™

Date Posted: 6/1/2018

Job Snapshot

Job Description

IQVIA continues to expand their tech and applications products and is introducing Orchestrated Customer Engagement (OCE). Part of this suite is OCE Sales which is changing the way customer information is managed in order to drive measurable market results. It is being used by some of the world’s leading healthcare and life-science organizations, and is regarded as one of the most innovative cloud-based customer relationship management (CRM) solutions available. Our continued growth has opened up new opportunities.


Our Mission


We exist and love to come to work because we are passionate about solving complex technical challenges, we love to work with the members in our team, we learn from each other every day, and we value working as a team more than working individually.


What We Value

  • Empathy
  • Pragmatism
  • Curiosity
  • Stealth innovation
  • A love for learning
  • Accountability
  • Ship early, ship often
  • Happiness and positivity
  • Excellent communication skills

Essential Duties

  • Strongly serving and supporting the Product Owner and Development team in their quest to do everything possible to delight customers and ship a release
  • Providing support to the team using a servant leadership style and leading by example. This person should personify Agile and Scrum more philosophically, than just a process
  • Removing impediments or guiding the team to remove impediments by finding the right personnel to remove the impediment
  • Building a trusting and safe environment where problems can be raised without fear of blame, retribution, or being judged, with an emphasis on healing and problem solving
  • Facilitating getting the work done without coercion, assigning, or dictating the work
  • Facilitating discussion, decision making, and conflict resolution
  • Assisting with internal and external communication, improving transparency, and radiating information
  • Supporting and educating the Product Owner, especially with respect to refining (a.k.a. grooming) and managing the product backlog
  • Staying hands on to comprehend the what, the why, the where, the when and on a high level of the release being shipped

Required Skills/Experience

  • Knowledge in Agile SCRUM and KanBan methods, Continuous Delivery and DevOps practices.
  • Bachelor's degree and/or Master's degree in Computer Science or equivalent
  • Problem-solving skills and the abilities to analyze quantitatively, scope technical requirements, and effectively prioritize program deliverables.
  • Good skills and knowledge of servant leadership, facilitation, situational awareness, conflict resolution, continual improvement, empowerment, and increasing transparency
  • Documentation skills for requirements and knowledge articles
  • The ability to comfortably and confidently present to all levels within the enterprise, and to work with both technical and non-technical individuals
  • Must be detail-oriented with a demonstrated ability to self-motivate and deliver
  • Experience in software development in the cloud to comprehend the product details

Preferred Skills/Experience (Any is a Plus)

  • Knowledge with Pharma domain and CFR 21 Part 11 is a bonus
  • Experience being on multiple Scrum teams in a variety of different contexts (different team sizes, different organizations, different cultures, co-located vs. distributed, etc.)
  • Knowledge and/or experience with widely successful Agile techniques: User Stories, TDD, Continuous Integration, Continuous Testing, Automated Testing, Story timing
  • Experience applying a wide variety of well documented patterns and techniques for filling in the intentional gaps left in the Scrum approach (example: numerous Burndown techniques, numerous Retrospective formats, handling bugs, etc.)
  • Excellent communication and mentoring skills
  • Experience using Salesforce.com
  • Experience using JIRA

Benefits Include

  • Health benefits for employee and dependents
  • Excellent 401k with a generous company match
  • Unlimited vacation and sick leave policy
  • Frequent team events
  • Break rooms stocked with snacks, drinks, and coffee
  • Casual dress code, open office environment

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Job ID: R1012845