Executive IT Support/AV Specialist (R1114900) in Durham, NC at IQVIA™

Date Posted: 2/7/2020

Job Snapshot

Job Description

IQVIA™ is the leading human data science company focused on helping healthcare clients find unparalleled insights and better solutions for patients. Formed through the merger of IMS Health and Quintiles, IQVIA offers a broad range of solutions that harness the power of healthcare data, domain expertise, transformative technology, and advanced analytics to drive healthcare forward.

IQVIA is looking for an experienced IT support/audio-visual technician to join our exciting team. This specific department is responsible for VIP Executive Support as well as AV, video conferencing and collaboration technology for the entire organization. The individual in this role will be responsible for providing best-in-class white glove IT support services for our C-suite located on the RTP campus, as well as becoming a contributing member on the various audio-visual and video conferencing projects that we handle daily.       

Skills/Experience Required:

  • Bachelor’s Degree combined with a minimum of 5 years of significant experience providing desktop/technical support to VIP staff in a corporate environment.
  • Proven, real world experience supporting the C-Suite in medium to large companies. Must possess the presentation, awareness and business acumen required to support C-level meetings and activities such as board of director meetings, earnings conference calls, town halls.
  • Exemplary customer service skills are a must. The ability to work with demanding customers and possession of strong organizational and prioritization skills to handle multiple demands at a time is critical.
  • Excellent problem solving and creative thinking skills are imperative for this role.
  • Excellent communication skills to interact with both technical and non-technical users, Executive Staff, high visibility clients and investors.
  • Excellent phone skills and email etiquette.
  • An eagerness to learn new technologies and keep growing must be apparent.
  • Must possess and demonstrate various technical skillsets in PC & MacBook, IOS, AV, VC and other technologies required to successfully support C-level meetings and BAU activities such as:
    • Fundamental knowledge and troubleshooting skillset in conference room audio/video technology.
    • The ability to work live sound on a modern PA system with wireless mics, monitoring system, video display switching system, etc. highly desired.
    • Expert level experience with Dell and Lenovo Laptop Hardware.
    • Experience with Apple iOS software, iPad and iPhone devices.
    • Expert level experience with Apple hardware (MacBook Pro & Air) and associated operating systems.
    • Expert level experience with Windows 10 Operating Systems.
    • Expert level experience with Microsoft O365.
    • Working knowledge of WebEx, Skype, Teams, and Zoom Collaboration tools.
    • Fundamental knowledge of Active Directory, Networking and Telecommunications concepts.
    • Experience supporting and operating video conferencing endpoints from Polycom and Cisco.  
    • Strong electronic and mechanical aptitude for hardware installation and troubleshooting.

Responsibilities Include:

  • Provide White Glove Support for High Profile Executive Staff and Executive Admins across multiple locations on the RTP campus.
  • Support and maintain AV technology in local conference room and collaboration spaces; routine maintenance, upkeep, repairs.
  • Contribute to global conference room and audio/video projects and workstreams as needed.
  • Ensure that all executive and EA technology needs are met daily. This includes their personal computing devices, tablets, mobiles phones or other.
  • Assume ownership of all executive meeting spaces and ensure they are ready to use daily.
  • Support BAU executive meetings and any technology associated with them.
  • Support critical meetings such as board of director meetings, earnings conference calls, town halls, client and investor meetings. These events may occur on or off prem.
  • Provide technical support to non-VIP end users when not doing VIP work. 
  • Ability to work both independently and as a contributing member of a team on various projects as necessary.
  • Requires sitting, standing, bending, stooping and reaching with manual dexterity enough to operate standard office machines such as computers, fax machines, copy machines, telephone and other office equipment. May require lifting up to 25 pounds. Requires normal range of hearing and vision.

Join Us

Making a positive impact on human health takes insight, curiosity, and intellectual courage. It takes brave minds, pushing the boundaries to transform healthcare. Regardless of your role, you will have the opportunity to play an important part in helping our clients drive healthcare forward and ultimately improve outcomes for patients.

Forge a career with greater purpose, make an impact, and never stop learning.

IQVIA is an EEO Employer - Minorities/Females/Protected Veterans/Disabled

IQVIA, Inc. provides reasonable accommodations for applicants with disabilities.  Applicants who require reasonable accommodation to submit an application for employment or otherwise participate in the application process should contact IQVIA’s Talent Acquisition team at workday_recruiting@iqvia.com to arrange for such an accommodation.

Job ID: R1114900