Technical Deployment Specialist (R1108947) in London, UK at IQVIA™

Date Posted: 2/21/2020

Job Snapshot

  • Employee Type:
  • Location:
    London, UK
  • Experience:
    Not Specified
  • Date Posted:
  • Job ID:

Job Description

IQVIA™ is the leading human data science company focused on helping healthcare clients find unparalleled insights and better solutions for patients. Formed through the merger of IMS Health and Quintiles, IQVIA offers a broad range of solutions that harness the power of healthcare data, domain expertise, transformative technology, and advanced analytics to drive healthcare forward.

Technical Deployment Specialist (Country Team)

CODE Country Team

Location: London

The Role      

We are recruiting a technically proficient, adaptive person who has experience analyzing and deploying health care information systems. This person will be part of an expert technical team responsible for the initial technical and business analysis, deployment and testing a solution within a specific market. The deployment encompasses both the implementation of this solution in a broad range of hospitals and the collaboration with existing system vendors for these stakeholders. The systems are primarily in the areas of medical, pharmaceutical and life sciences, and as such, require a strong understanding of related security considerations and practices.

Principal Accountabilities

  • Engages with a range of health care providers (HCP) and stakeholders (IT departments, pharmacists, hospital management etc.) to:
    • understand and evaluate the current system landscape (Electronic Medical Record extractions, clinical trials data, healthcare outcomes data, etc.) at the HCP;
    • document a high-level model of clinical workflows, events, data and context where relevant to the scope of engagement
    • understand the current Service Management and scope of Service Providers;
    • define the fit and customization requirements for the implementation of the technical solution and Service Management within the HCP;
  • Documents the local customization requirements for the solution with the HCP
  • Acts as the local person for testing and validating the centrally developed solution for the HCP (i.e. translations, validity of business rules, etc.)
  • Supports the engagement with third party system vendors to:
    • understand the functionality of these systems
    • identify the ability of our solution to integrate with these systems
    • manage the relationship with the technical team of this vendor
    • create and maintain the service management design for this vendor
  • Carries out a structured gap analysis between the current and target states of the processes and systems of health care providers and information system vendors
  • Create and keep up to date technical library for each deployed solution at an HCP (technical, clinical and Service Management)
  • Maintains and keeps up to date all relevant information in the Service Management (ITSM) and CRM tools

Experience, Skills and Qualifications

  • 3+ years’ of experience with healthcare \ life sciences \ clinical trials \ pharma data
  • 3+ years’ experience engaging with HCPs and/ or healthcare system vendor
  • 3+ years as a Systems/Business Analyst with experience of process modelling (BPMN), eliciting requirements, architecture gap analysis and options analysis
  • Experience of ITIL in particular the following disciplines Service Introduction, Change Management and Service Improvement
  • Ability to communicate fluently in English, both written and spoken


    Competitive and commensurate with the scope of the role

    Join Us

    Making a positive impact on human health takes insight, curiosity, and intellectual courage. It takes brave minds, pushing the boundaries to transform healthcare. Regardless of your role, you will have the opportunity to play an important part in helping our clients drive healthcare forward and ultimately improve outcomes for patients.

    Forge a career with greater purpose, make an impact, and never stop learning.

    Job ID: R1108947