Commercial Operations Analyst (R1073833) in San Mateo, CA at IQVIA™

Date Posted: 5/28/2019

Job Snapshot

Job Description

Join us on our exciting journey! IQVIA™ is The Human Data Science Company™, focused on using data and science to help healthcare clients find better solutions for their patients. Formed through the merger of IMS Health and Quintiles, IQVIA offers a broad range of solutions that harness advances in healthcare information, technology, analytics and human ingenuity to drive healthcare forward.

Commercial Operations Analyst

  • Develops, manages and delivers support services to the organization's sales force and commercial operations organization. Works closely with VP of Commercial Operations and coordinates setup and execution of go to market and management cadence related initiatives.   Collects and interprets sales data and analytics, manages sales initiatives, and provides operational support.
  • Supports commercial activities by executing operational processes and procedures.
  • Supports opportunity management, resource planning, management tracking and forecasting, customer relationship management, and the customer satisfaction initiatives; tracks and provides reports to flag potential business issues; and documents and coordinates processes and systems rollouts
  • Under guidance, contributes to the improvement of operational metrics (revenue, gross margin, operating income, utilization, client satisfaction and opportunity pipeline) through the execution of portions of operational processes and procedures. Assists with the implementation of process improvements.  

Essential Functions

  • Supports operations initiatives such as opportunity management, resource planning, management tracking and forecasting, customer relationship management, customer satisfaction programs, time sheet processes or other operations systems and infrastructure projects.
  • Proactively develops knowledge of business and function.
  • Assists local functions by tracking, reporting progress and highlighting potential issues as opportunities.
  • Documents and coordinates processes and systems rollouts ensuring appropriate follow up on actions leading to the seamless execution of plans.

We know that meaningful results require not only the right approach but also the right people. Regardless of your role, we invite you to reimagine healthcare with us. You will have the opportunity to play an important part in helping our clients drive healthcare forward and ultimately improve human health outcomes. Whatever your career goals, we are here to ensure you get there! We invite you to join IQVIA™

IQVIA is an EEO Employer - Minorities/Females/Protected Veterans/Disabled

IQVIA, Inc. provides reasonable accommodations for applicants with disabilities.  Applicants who require reasonable accommodation to submit an application for employment or otherwise participate in the application process should contact IQVIA’s Talent Acquisition team at to arrange for such an accommodation.

Job ID: R1073833