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Assoc Process Improvement Dir (R1070213) in Durham, NC at IQVIA™

Date Posted: 5/15/2019

Job Snapshot

  • Employee Type:
  • Location:
    Durham, NC
  • Experience:
    Not Specified
  • Date Posted:
  • Job ID:

Job Description

Join us on our exciting journey! IQVIA™ is The Human Data Science Company™, focused on using data and science to help healthcare clients find better solutions for their patients. Formed through the merger of IMS Health and Quintiles, IQVIA offers a broad range of solutions that harness advances in healthcare information, technology, analytics and human ingenuity to drive healthcare forward.

Leads large process improvement projects with global, or large geography impact, which may include LEAN Sigma and Kaizens. Analyzes complex business activities, makes recommendations for improvement, obtains cross-functional approval and funding and manages or monitors implementation of solutions. 

-Identifies and screens process improvement opportunities/projects, which may include LEAN Sigma
-Assesses and summarizes the current or “as is” state of complex, problematic processes or systems from a strategic and tactical viewpoint.
-Facilitates sessions with users, subject matter experts, and/or business owners to extract key user and business requirements.
Designs new or improved workflows for technology or non-technology-related projects based on opportunities identified in the current state analysis, the users’ needs and input.
Writes documents that summarize the statement of work, current state, user requirements, vision for the future, and businesses cases to clearly describe the issues, desired changes, urgency for change, and the cost/benefit to the organization.
Presents complex processes in a manner that can be understood by all business audiences.
Works with management and stakeholders to identify project scope, priority, goals, and milestones.
Works cross-functionally to eliminate risks and barriers that can jeopardize large projects.
Writes project plans.

Maintains project plan / process map documentation to reflect changes in the operating environment.
Gathers and monitors key metrics to assess project performance.
Manages program communication and governance
Mentors process improvement leads
Delivers training sessions, which may include Kaizens and Lean Sigma training
Leads formal change management as needed from process improvement initiatives
Develops and/or delivers training to support process improvement initiatives
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Typically requires 5 - 7 years of prior relevant experience.
Requires deep knowledge of one or more related job areas typically obtained through advanced education combined with experience.
Typically viewed as having a specialty within discipline.

Bachelor's Degree    Business or technology field            

Additional Work Experience
Seven (7) years of business experience             
Experience in process improvement techniques, facilitation, metrics, project management, and process mapping             
Experience with Six Sigma / Lean             
Skills and Abilities

    Must be willing to travel as needed.        
    Travel may be roughly one to two times per month for 3 – 4 days.

We know that meaningful results require not only the right approach but also the right people. Regardless of your role, we invite you to reimagine healthcare with us. You will have the opportunity to play an important part in helping our clients drive healthcare forward and ultimately improve human health outcomes. Whatever your career goals, we are here to ensure you get there! We invite you to join IQVIA™

QVIA is an EEO Employer - Minorities/Females/Protected Veterans/Disabled

IQVIA, Inc. provides reasonable accommodations for applicants with disabilities.  Applicants who require reasonable accommodation to submit an application for employment or otherwise participate in the application process should contact IQVIA’s Talent Acquisition team at to arrange for such an accommodation.

Job ID: R1070213