Manager, Centralised Monitoring Services, office based in Sofia (R1086369) - Sofia, Bulgaria - IQVIA™

Date de publication 1/1/2020

Résumé de l'offre

  • Type d'employé
    CDI / CNE
  • Expérience
    Not Specified
  • Date de publication
  • Job ID:

Description de l'offre

IQVIA™ is the leading human data science company focused on helping healthcare clients find unparalleled insights and better solutions for patients. Formed through the merger of IMS Health and Quintiles, IQVIA offers a broad range of solutions that harness the power of healthcare data, domain expertise, transformative technology, and advanced analytics to drive healthcare forward.


• Manage staff in accordance with organization’s policies and applicable regulations. Responsibilities include planning, Assigning, and directing work; appraising performance and guiding professional development; rewarding and disciplining employees; addressing employee relations issues and resolving problems. Approve actions on human resources matters

• Participate in the selection and on boarding process for new staff by conducting candidate review and participating in the interviewing process.

• Conduct on boarding training for new staff in conjunction with Human Resources and Global Talent training programs and mentor staff assigned to them.

• Ensure that staff has the proper materials, systems access and training to complete job responsibilities.

• Provide oversight for the execution of the training plan, SOP review and mentored training experiences, as applicable. Ability to train staff as and when required.

• Participate in the allocation of resources to projects by ensuring assignments are appropriate to staff experience and training; organize staff including shift patterns and the number of staff required to meet demand

• Assist in ensuring consistent standardized processes are implemented and department deliverables meet or exceed expected productivity, delivery, quality and financial targets; identify quality risks and issues and create appropriate corrective action plans to prevent or correct deficiencies in performance of staff

• Prepare presentation materials for department meetings.

• Works constructively in a matrix framework to achieve project and internal stakeholder deliverables. Actively contribute to initiatives and work in close collaboration with Operations team

• Lead and support continuous improvement initiatives.

• Mentor assistant/ associate managers as assigned.

• Under supervision help with meeting department financial objectives by estimating requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.

• Responsible for on-boarding & off-boarding of staffs

• Responsible for Overall Timelines, Quality and Productivity of the Projects

• Manage Resourcing, Back-up Assignment, Leave of absence (ML or long medical leave) and Work allocation

• Accountability on the central monitors’ study on-boarding and required trainings

• Manage the effective transitions for Central Monitor

• Perform quality reviews and compliance checks for the central monitors on the parameters outlined in Quality Oversight Plan.

• Perform spot checks and across LM quality metrics review

• Manage team retention and engagement levels

• Ensure study timelines & deliverables are met

• Connect with Hyper care and discuss resolutions/recommendations

• Manage feedback/escalation to monitor study deliverables and mitigate risk operationally

• Present and discuss significant findings and risk mitigation plan at each Quarterly FMT Meeting

• Overall manage performance of Central Monitors as per IQVIA performance management plan

• Participate in Portfolio level initiatives

• Actively participate in client meetings


• Advanced knowledge of clinical trial conduct, and skill in applying applicable clinical research regulatory requirements; i.e., ICH GCP and relevant local laws, regulations and guidelines, towards clinical trial conduct.

• Good Clinical system expertise.

• Strong written and verbal communication skills including good command of English language

• Results and detail-oriented approach to work delivery and output

• Understanding of clinical/medical data.

• Excellent motivational, influencing and coaching skills.

• Ability to work on multiple projects and manage competing priorities.

• In depth therapeutic and protocol knowledge.

• Strong organizational and problem-solving skills.

• Demonstrated ability to deliver results to the appropriate quality and timeline metrics.

• Effective presentation skills.

• Ability to work across cultures and geographies with a high awareness and understanding of cultural differences.

• Ability to lead team and effectively work in team.

• Ability to establish and maintain effective working relationships with coworkers, managers and clients.


• Bachelor’s degree in clinical, life sciences, mathematical sciences, or related field, or nursing qualification, with minimum of 8 years of relevant work experience or equivalent combination of education, training and experience.

• Medical or allied medical degree with a minimum of 7 years of work experience or equivalent combination of education, training and experience.

• Experience in clinical research field preferred

• Experience level may vary based on customer specific requirements


• Extensive use of keyboard requiring repetitive motion of fingers.

• Extensive use of telephone and face-to-face communication requiring accurate perception of speech.

• Regular sitting for extended periods of time.

• May require working in shifts (as applicable)

Join Us

Making a positive impact on human health takes insight, curiosity, and intellectual courage. It takes brave minds, pushing the boundaries to transform healthcare. Regardless of your role, you will have the opportunity to play an important part in helping our clients drive healthcare forward and ultimately improve outcomes for patients.

Forge a career with greater purpose, make an impact, and never stop learning.

Job ID: R1086369